Peacock Error Code PAS_41004, How to Fix the Error Code?

Peacock Error Code PAS_41004 occurs when trying to subscribe to Peacock Premium, often due to payment related issues.

by T Santhosh

Updated Apr 04, 2024

Peacock Error Code PAS_41004, How to Fix the Error Code?

Peacock Error Code PAS_41004 

The Peacock Error Code PAS_41004 appears when you try to subscribe to Peacock Premium. To find out why they are unable to complete your transaction, get in touch with your card issuer. Prepaid cards might no longer be accepted if Peacock's payment acceptance guidelines changed.

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Since Peacock is experiencing difficulties processing your payment at this time, it is necessary to get in touch with your credit card customer support. If you require any assistance, you can get in touch with Peacock's customer care service.

How to Fix Peacock Error Code PAS_41004? 

The Peacock Error Code PAS_41004 appears when you attempt to subscribe to Peacock Premium. The following steps will assist you in fixing the Peacock error code PAS 41004. 

Verifying Your Internet Connection

Initially, make sure your internet connection is stable and not fluctuating. Reboot your modem or router to obtain a new connection. If at all possible, link your device to a good WiFi signal or make a cable to connect to the router. To make sure your connection is fast enough to stream, you should check an internet speed test. In order to successfully process payments, Peacock requires a reliable connection with good speed.

Reinstalling Peacock TV

  • Go to Apps by opening the device's Settings.
  • Choose Peacock TV by clicking on it.
  • Select Uninstall from the option at the bottom.
  • To continue, click OK when a confirmation prompt appears.
  • After you're finished, reinstall Peacock TV from the Google Play Store, log in, and try completing the payment.

Attempt an Alternative Payment Method 

Users who contacted Peacock support said that the error was caused by a payment method. So changing to another payment method works as well. For a Peacock subscription, the following payment options are accepted:

  • Debit card
  • PayPal
  • Credit card (Visa/MasterCard/Discover/American Express)

Use Apple Pay or Android Pay if another payment method isn't working, or make sure it's linked to a US-based bank.

Changing Platforms between Peacock App and Website

One possible solution to resolve Peacock Error Code PAS_41004 is to switch between the Peacock app and the website. Try using the Peacock website to make the payment if you encounter issues with the app. Similarly, in case you have issues with the website, kindly use the Peacock app to make the payment. This may sometimes fix any issues you are having with your platform.

Try using Another Device

If you keep getting the Peacock problem error code, you might need to try making your payment using a different device, like a phone, tablet, or PC. It could happen that a particular device is the cause of the issue. So try the payment by using a different device, like a laptop, tablet, smartphone, etc. Sometimes a technical or software problem on the first device can prevent payment processing. If you use another device to submit your payment, you might be able to finish it successfully.

Updating Payment Information

Check that the credit card or payment details in your Peacock account are correct and valid. Also, check that the card number, security code, and expiration date you have on file are correct. Additionally, make sure you have enough money in your credit card or bank account to cover the subscription fee. While you check your payment details, if you find any errors or expired information, you'll need to log into your Peacock account online.

Delete App Cache

This list of device-based solutions is for Android devices. The PC, an iOS device, or a smart TV all follow the same principle.

  • Go to Settings on your device, then select Apps. 
  • From the list of available apps, choose Peacock TV.
  • Click Storage. 
  • To delete all non-essential app files, tap Clear Data and Clear Cache.
  • After that, restart the application to see if the payment was successful.

Checking Payment Method

If your payment method is not working, you might be having trouble sending payment instructions to the bank.

  • Make sure there are funds in your payment method and that it is valid.
  • Check the expiration date, though, if you're using a credit card. 
  • If you're using a bank account, be sure there are sufficient funds in it.
  • If there are not enough funds or if the payment method is invalid, replace it with a valid one. You may do this by visiting the bank’s website or getting in touch with customer support.
  • After confirming and updating your payment method, you can send payment instructions once again.

Reach Out to Peacock TV Support

The final option is to get in contact with Peacock Support if all else fails. Whether the issue is on Peacock's or your end, their chat expert will assist with determining the root cause and provide you with a remedy. 

Cause of Peacock Error Code PAS_41004

There are several causes for this Error Code PAS_41004 to happen. The main reasons are:

  • The main cause is unstable Internet connectivity. To complete online transactions, you must have a reliable Internet connection. Verify that your device is linked to a reliable network. Therefore, if you are unsure about the stability of the site, you can check its speed.
  • This issue may be caused by Peacock server problems, like servers going down. In this case, you can check the status to find out if the server is down or not. 
  • The next issue is with problems with the Peacock app. This error may occasionally be caused by issues with the Peacock app itself, so by deleting the app's cache and data, minor issues could be fixed.
  • Due to your device issues, sometimes the issue is specific to your device. Restarting your device might fix this problem.


Peacock is a streaming service from the USA run by Peacock TV LLC, which is part of the NBCUniversal Media Group. A limited amount of content is available in the grandfathered free ad-supported version of the service, while premium tiers offer access to WWE content, NBC Sports, and the Hallmark Channel. On April 15, 2020, Peacock Soft launched for Comcast Xfinity cable subscribers, starting with X1 and Xfinity Flex users. On July 15 of that year, the service was then made available nationally.

Three service tiers are available on Peacock: free, premium, and premium plus. The free tier only has a portion of Peacock's content, while the premium tiers are subscription-based and offer access to the whole library. Peacock released an app for the PlayStation 4 on July 20, 2020.

Peacock was made available on Roku on September 21 of that same year. EverPass Media and Peacock signed a multi-year agreement in August 2023 for the distribution of certain Peacock-exclusive sports programming to American businesses under the Peacock Sports Pass. Peacock reached 30 million paid subscribers as of October 2023.

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