We have an urgent Job opening for customer care Executive for 0 to 2 Yrs Exp. for any Regional language, pls find the below Job Decription
customer service executive has the main duty to answer to customers enquiries using the standard guidelines properly.
He or she has to take ownership of complaint and queries of the customers and proactively following through to resolution.
It will be the responsibility to make sure that all customers queries are well investigated and resolved.
He or she has to escalate queries to supervisor if appropriate.
He or she needs to communicate issues to team manager when needed.
It will be needed to maintain the coordination and professional strong working relationship with external and internal customers, colleagues, and customer service management.
He or she has to convey positively to the team members and support the decisions made by customer service management.
He or she needs to work for ensuring the cost effective and the most efficient service.
Skills and Specifications
The person should have the willingness to discover and develop new things.
He or she needs to be very friendly, polite and tactful in nature.
The person should have the excellent communication skills both verbal and written.
He or she should have excellent presentation skills to do the work effectively.
The person should be able to tackle with diverse customers and the situations as well.
If you are comfortable for the job stated above then kindly apply on the same.
Experience : 0 – 2 yrs
Salary : 1,25,000 – 2,25,000 PA
Job Location : Noida
Qualification : Any Graduate
Company Name : Yamaha Motor Solutions India Pvt Ltd
Company Address : NA
Company Profile : YM Infotech ‘A YAMAHA Group Company’ specializes in providing wide arena of high end IT Solutions to its Clients world-wide. Incorporated in 2002 , achieved CMM Level 3 and approaching towards CMMi L5. It has strategic alliance with IBM, Microsoft Business Solutions (MBS) and Oracle to meet the requirements of its customers in India & Abroad. It develops applications on Domino Lotus Notes & provides implementation & post Implementation support on Oracle E-Business Suite & Microsoft Business Solution.
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20-01-2017 , 21-01-2017