Yahoo Hiring Any Degree freshers 2015 for Customer Care Associate I at Bangalore

Any Degree Fresher’s required for the position Customer Care Associate I in Yahoo at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.Yahoo Hiring Any Degree freshers 2015 for Customer Care Associate I at Bangalore. Candidates who have completed Any Degree can apply for this job from Yahoo.

Job Details:

Company Name: Yahoo
Qualification: Any Degree
Job Post Name: Customer Care Associate I
Experience: 1 Year
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA

Job Description:

Provide world-class service to all Yahoo Customers in a customer-centric environment
Successfully resolve complex customer Phone, Email, Chat & Social inquiries through the use of multiple customer support tools
Document in detail all interactions with customers
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

Candidate Profile:

Candidate should possess Bachelors Degree in any discipline from a recognized university or institution.
At least one (1) year of customer service experience – preferably related to online business, internet, technical support, call center or BPO
Must have flexibility to work on night shifts, between 12:00am – 10:00am
Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac & Mobile environment

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Yahoo is the world’s largest start-up, which means that we move fast and always let our users lead the way. Founded in 1994 by two Stanford PhD candidates, we’ve grown into a company that helps you find what you’re looking for on any Internet-connected device. Our employees are rewarded for curiosity and we celebrate explorers, relying on our passionate and transformative talent to do what’s right for our users.

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