Yahoo Hiring Any Degree freshers 2015 for Customer Care Associate at Bangalore

Any Degree Fresher’s required for the position Customer Care Associate in Yahoo at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Yahoo Hiring Any Degree freshers 2015 for Customer Care Associate at Bangalore. Candidates who have completed Any Degree can apply for this job from Yahoo.

Job Details:

Company Name: Yahoo
Qualification: Any Degree
Job Post Name: Customer Care Associate
Experience: Freshers
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA

Job Description:

Provide world-class service to all Yahoo Customers in a customer centric environment
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
Assisting customers with inquiries while providing consultative support and recommendations
Document in detail all interactions with customers
Effectively articulate complex information to a variety of technical and non-technical customers
Educate customers on products and help customers to be successful
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

Candidate Profile:

Candidate should possess any degree from recognized University or Institute.
Flexibility to work Monday thru Sunday, between 6:00am – 9:00am
6 months of successful customer service or internet experience is a plus
World-class customer service focus and interpersonal skills with superior verbal and written communication
Proven ability to communicate complex technical problems in “customer friendly” language Consistent record of outstanding quality assurance scores
Exceptional interpersonal skills and commitment to customer satisfaction
Proven ability to work in a high paced, nimble, and fluid work environment
Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
A working understanding of e-commerce principles and support elements
Solid decision making skills
Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
Proven ability to work independently in a fast-paced environment
Well organized with the ability to multi-task and prioritize workload

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Yahoo is the world’s largest start-up, which means that we move fast and always let our users lead the way. Founded in 1994 by two Stanford PhD candidates, we’ve grown into a company that helps you find what you’re looking for on any Internet-connected device. Our employees are rewarded for curiosity and we celebrate explorers, relying on our passionate and transformative talent to do what’s right for our users.

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