Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
.Receive and record technical and/or application support calls from end users.
.Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame.
.Manage service requests, software installations, new computer setups, upgrades, etc.
.Support the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
.Ability to work independently and in a team environment.
.Ability to communicate well with internal and external contacts.
.Provide first level IT support to the users in USA office.
.Manage IT helpdesk by providing solution from a remote location or by accessing the user”s desktop
.Troubleshoot Network related issues.
.Troubleshoot Login and domain related issues.
.Troubleshoot Operating System and general Software related issues.
.Record escalations from employees and notify the IT head on any operational escalations and complaints.
Desired Candidate Profile
Any BE-IT/ Extc/ Comp with 0 to 3 Year of Experience is eligible.
Openings are only for male candidate.
Good Communication & Inter-Personal Skills are required.
IT Freshers can also apply.
MCSE & CCNA certification preferred.
6 months – 2 years directly related work experience in a technical help desk position supporting Windows 7 or 8, Internet Explorer and business applications in a business environment will be preferred.
Knowledge of multiple desktop programs, configuration and debugging techniques.
Strong work ethic, detail oriented as well as excellent oral and written communication skills.
Sound problem resolution, judgment and decision-making.
Experience with TCP/IP and general networking issues.
Candidate should also have atleast N+ ( Network Support) and A+ ( Basic Computer Knowledge)
Candidates staying in Navi Mumbai and Central Suburbs may only apply. However, candidates who are willing to relocate can also apply.(Only Outstation Candidate)
Please note that the opening is only for Night Shift (ROTATIONAL SHIFTS).
Candidates with BE plus any hardware and networking course can also apply.
Candidates from western suburbs do not apply.
All the required details are mentioned above. Calls will not be entertained. No Prior Appointment or Scheduling Needed. You may Directly WALKIN if you are interested or feel are suitable for the profile.In case you have any queries, you may drop a mail to [email protected]
1. We are not looking for software developer , java, sql, C++ , software tester.So, listed languages known should not apply even if they hold an IT Degree, we wont be able to consider them.
2. Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.
3. CA (Chartered Accountants) / CFA/ ICWA/MCA/BCA/BSC-IT are NOT eligible.
4. Candidate’s with any other specialization
(except the given specialization) should not apply.
Experience : 0 to 3 yrs.
Salary : INR 2,50,000 – 3,25,000 PA
Job Location : Navi Mumbai
Qualification : BE/B.Tech, M.Tech
Company Name : XL Dynamics
Company Address : NA
Company Profile : XL Dynamics India is a financial services company founded in 2002. We provide niche mortgage banking services with operations in India and USA. We are focused on providing the highest quality of financial services to the US financial markets that includes forward mortgages, reverse mortgages, warehouse operations and servicing operations.
Walkin Date : 20th Sept 2014
Time : 12:00 PM IST to 1:30 PM IST
Walkin Address : Allied digital house, Building A4, Sector – 1, Millennium Business Park, Mahape,Navi Mumbai – 400701
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