Any Graduate Fresher’s required for the position Management – Associate in Xerox Business Services India Private Limited at Indore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Xerox Business Services India Private Limited Hiring Any Graduate freshers 2016 for Management – Associate at Indore. Candidates who have completed Any Graduate can apply for this job from Xerox Business Services India Private Limited.
Company Name: Xerox Business Services India Private Limited
Qualification: Any Graduate
Job Post Name: Management – Associate
Experience: 0 – 2 yrs
Job Location: Indore
Total No of Vacancy: NA
Primary Responsibilities :-
Responsible for real time intraday monitoring of schedule adherence by the Customer Service Representatives and deviations in activities compared to the schedule.
Monitors performance using productivity measures and other WFM related KPIs of the Customer Service Representatives (Average Handle Time, After Call Work, PPH etc.)
Takes corrective action when a Customer Service Representative does not adhere to their schedule (taking into account the agreed adherence thresholds for different types of activities)
Escalation of repeated issues regarding the adherence of a Customer Service Representative or a group of Customer Service Representatives to the Team Leader and/or Operational Management
Process and approve (in consultation with Intraday Management) the tickets (requests) from operation to WFM regarding (preferred) changes to the published schedule.
Processes attainment exceptions in the schedule of the Customer Service Representative.
Processes changes to the schedule, directed by the Intraday Management team and informs, when required, the Customer Service Representatives about this change.
Performs all other duties as assigned
Skills Required :-
Flexibility and adaptability
Positive attitude and team player
Reliable and punctual
A strong customer focus with a commitment towards delivering results
A good knowledge of Excel
Excellent communication and analytical skills
Performance and results oriented
Good planning and organising skills
Willing to Work in Night shifts/Rotational Shifts
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Xerox Business Services India Private Limited, is a global leader in business process and information technology services. Our clients tell us that we are responsive, flexible, reliable, and that we do whatever it takes with honesty and integrity to get the job done right. That hard-working culture has been fundamental to our success since our founding in 1988. Putting the client first has allowed ACS to become the pacesetter in business process and information technology services – spanning the globe, pioneering new products, acquiring capabilities, and reaching millions of people with better operating solutions. We bring innovative offerings for Finance & Accounting, Human Resources, Information Technology, Transaction Processing, and Customer Care to our clients in Government, Communications, Manufacturing, Retail, Financial Services, Healthcare, Education, and Transportation.
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