Any Degree Fresher’s required for the position IT Service Desk Analyst in WSP at Noida. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. WSP Hiring Any Degree freshers 2015 for IT Service Desk Analyst at Noida. Candidates who have completed Any Degree can apply for this job from WSP.
Company Name: WSP
Qualification: Any Degree
Job Post Name: IT Service Desk Analyst
Job Location: Noida
Total No of Vacancy: NA
Resolve 1 st line support issues and close all incidents.
Monitor the Service Desk tickets to ensure a consistent quality of delivery.
Remote desktop end user support.
Managing the priority, assignment and escalation of open Service Desk calls to the 2 nd and 3 rd tier
Meeting call closure expectations and achieving Service Desk SLA targets.
Working on rotational shifts to cover regional working hours as required.
Filtering and updating progress of calls within the Service Desk system.
Perform tasks in compliance with corporate security programs and change management processes.
Respond to all job failures, identify cause and resolve issues within SLA’s.
Implement, maintain and champion Group and regional IT best practice.
Ensure that Health & Safety is embedded into all work practices.
Provide regular work status updates, including risks or concerns through the reporting line.
Attend and contribute in team and project meetings as required.
Contribute to the delivery of the business unit strategy. Including supporting the companies approach
Ensure BMS and Project Lifecycle compliance across team and projects.
Feedback on all business development opportunities.
Candidate should possess Any Degree from recognized University or Institution.
Customer service skills.
Awareness of Health & Safety Collaboration & Teamwork
Technical Capability & Delivery
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
WSP and Parsons Brinckerhoff have combined and are now one of the world’s leading engineering professional services consulting firms. Together we provide services to transform the built environment and restore the natural environment, and our expertise ranges from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transport networks, and from developing the energy sources of the future to enabling new ways of extracting essential resources.
Last Date to Apply :– 30th August 2015
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13-12-2016 , 14-12-2016