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Wipro BPO Solutions Walkin For Associate Analyst / Analyst / Senior Analyst

To work on allocated [individual or Bulk] requests from client within the SLA maintaining stiff TAT. Request could be for creation, amendment, Updation or deactivation of account(s) and setup and Updation of SSI [Standard Settlement Instructions], account maintenance, etc.,

Update/refresh SOPs periodically
To reconcile data between different applications and analyze and resolve the breaks / disconnect
Should contribute towards process improvements and excellence
Report creation & generation for internal and external use [client]
Daily tracking of work related data
Quality check by means of 4eye and 6eye
Should mentor the assigned trainees [Cross-Training /Back fill training]
Meet the TAT and error free delivery
Work as a team player
Ability to research on own and good analytical skills
Interact with internal and external clients to get relevant information
Plan and prioritize all projects handled by the team.
Ensuring timely updates/review of SOPs, Issue Logs
Maintenance of escalation policies
Handling and monitoring issue and query mails and escalating issues promptly to the Team Leader
A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
Following timely escalation protocol if required
Demonstrate a high standard for customer service and proactively managing work queues and general maintenance of client records
Provide training to new staffs if required
Contribute to process streamlining and improvement
Entering key personal information onto systems and checking / sampling other colleagues work for accuracy.

QUALIFICATION CRITERIA

Experience             : 0 to 5 yrs
Salary                      : Not specified
Job Location          : Chennai
Qualification           : B.Com, MBA/PGDM

COMPANY DETAILS

Company Name      : Wipro BPO Solutions Ltd
Company Address : NA
Company Profile    : NA

WALKIN DETAILS

Walkin Date            : 14th Oct 2014 – 17th Oct 2014
Time                        : 10.00am to 11.00am

Walkin Address      : CDC1, No: 105, Anna Salai, Guindy, Chennai- 32

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