To Answer queries/resolve problems of customers through Inbound calls/Email Chat and if required up sell/ cross sell.
- Attend inbound calls of customers with regards to give or take information.
- Ability to up sell/ cross sell.
- Ability to understand what makes the customer tick.
- Implement all feedback given by Supervisors.
- Questions team leader or manager to obtain full understanding of what information is being requested.
- Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
- Manage length of calls.
- Promote teamwork and project success.
Desired Candidate Profile
- Male / Female with 0-2 years Experience
- Educational Qualification: Any Graduates.
- Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.
- Good typing skills (Quality & Speed)
- Good communication skills
- Ability to handle telephonic conversations
- Good spoken English mandatory.
- Good Listening skills
- Good comprehension
Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Hyderabad
Qualification : Any Graduate/ Post Graduation
Company Name : Wednesday Coprorate Solutions India Pvt Ltd
Company Address : NA
Company Profile : A professionally managed Management & Human Resources Consultancy. Being an organization with experienced professionals doesn”t stop us from taking new initiatives and accepting challenges. We believe that candidates must match Companies, not just jobs. We are mainly focused into Poultry, Automotive, Automobile, Engineering & Manufacturing, Life Sciences & Healthcare (Instrument, Bioscience & Bioprocess) Biotech Research, Hospitality (Hotels & Healthcare) Real Estate, Construction & Infrastructure Development, Telecom, Power, Oil & Gas Sectors, FMCG & Consumer Durables, IT & ITES.
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06-12-2016 , 07-12-2016