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Vodafone Shared Services India Hiring Any Graduate freshers 2016 for Service Desk Engineer at Bangalore

Any Graduate Fresher’s required for the position Service Desk Engineer in Vodafone Shared Services India at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Vodafone Shared Services India Hiring Any Graduate freshers 2016 for Service Desk Engineer at Bangalore. Candidates who have completed Any Graduate can apply for this job from Vodafone Shared Services India.

Job Details:

Company Name: Vodafone Shared Services India
Qualification: Any Graduate
Job Post Name: Service Desk Engineer
Experience: Freshers
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA
Website: http://www.Vodafone.com

Job Description:

Key Accountabilities :-
Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules
Open tickets based on received phone calls, emails or fax
Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests
Enrich tickets with additional information if required and/or needed
Dispatch Incidents and Requests to next level of support including call out
Inform IMS (Incident Management and Support Team) via phone about Critical Incidents
Inform Incident or Request Originator about updates and progress
Review ticket answers from underlying support levels
Answer Incidents and Requests back to originator
Keeping customers informed on request status and progress till closure
Liaising with other support groups in assisting with the resolution of SRs where initial investigation fails to resolve the customer incident.
Pro-actively keeps users informed of all relevant service events, actions and service changes that are likely to affect them.

Candidate Profile:

Education :-
B.Sc. or Computer Engineering or Computer Science 0 / 2 year IT experience (Familiar with Service Desk/Helpdesk support field)
Excellent written and spoken English is a must Level 6) preferred
Organized for working in a global cooperative team environment

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

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