Role purpose is to identify and recruit a voice agent that will be able to cater to the calls coming from retail stores across Ireland. Along with the voice queues, retail agents will need to work on back office work and referrals (soft credit check)
Key accountabilities (Role Description)
Would be responsible for handling queries/complaints/feedback on the calls for the Retail Stores in Ireland.
Dealing with customer’s with the closed account and resolving the issues
Handling several admin queues with a separate time frame for all the queues.
Approving/rejecting the applications for the New Connections for the customers applying for a handset with analytical reasoning within the stipulated time frame for the queue.
Specifics for the role:
This role requires working in Shifts: Yes
This role requires traveling: No
Essential – Strong communication skills/Decision making capability/Customer service/Flexible working in 24/7 atmosphere
Desired – Analytical Skills
Education/Technical/Functional qualifications and/or Professional Certifications:
Desired: – Minimum 1 year of experience in the BPO industry with a calling profile.
Behavioural/ Personality Specifications required:
Communication – Strong Communication skills – Verbal/Written
Leadership/ Team Handling experience – None
Language skills – English
Experience : 0 – 3 Years
Salary : Not specified
Job Location : Ahmedabad
Qualification : Any Graduate, PG
Company Name : Vodafone India Service Private Limited (VISPL)
Company Address : NA
Company Profile : Vodafone India Service Private Limited (VISPL) is a Shared Services Centre, fully owned, operated, and controlled by Vodafone Group PLC largest and one of the most geographically diverse telecommunication companies. We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Centers located in Pune and Ahmadabad. Vodafone India Services Pvt Ltd provides range of services comprising of Remote Infrastructure Management, Application Development maintenance & Operations, Network Services, IT Security & Management Services. We have built best of the breed facilities and technology infrastructure where more than 5200 VISPL employees and business associates are working to meet Vodafone objectives and efficiently serve our clients and the end customers.
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