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Vodafone hiring Associate

Role purpose details identifying and hiring an individual who will be able to process back office requests received for team DF.

The agent will also need to handle voice call queries for internal Vodafone employees.

Key account abilities (Role Description):

        1. The agent will have the following KPI’s that his performance will be gauged on the below
        2. Quality
        3. Avg number of Cases processed per day
        4. Productivity & login
        5. Schedule & break adherence
        6. Leave Management

Specifics for the role:

        1. This role requires working in Shifts: Yes
        2. This role requires traveling: No
        3. Desired Profile:
        4. Previous experience with back office environment.
        5. Good at Excel
        6. knowledge of Irish culture

Education/Technical/Functional qualifications and/or Professional Certifications:

        1. Essential : Graduate
        2. Desired : Computer skills
        3. Behavioural/ Personality Specifications required:
        4. Good typing skills
        5. Good communication skills written and verbal
        6. Good comprehension skills
        7. Good Vocabulary

Role purpose:

Role purpose details identifying and hiring an individual who will be able to process back office requests received for team DF. The agent will also need to handle voice call queries for internal Vodafone employees.

Desired Profile:

        1. Previous experience with back office environment.
        2. Good at Excel
        3. knowledge of Irish culture
        4. Education/Technical/Functional qualifications and/or Professional Certifications:

Qualification :

Experience : 0 – 3 yrs
Salary : Not specified
Job Location : Ahmedabad
Qualification : Any Graduate/ Any Postgraduate

COMPANY DETAILS

Company Name : Vodafone
Company Address : NA
Company Profile : Vodafone India Service Private Limited (VISPL) is a Shared Services Centre, fully owned, operated, and controlled by Vodafone Group PLC largest and one of the most geographically diverse telecommunication companies. We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Centers located in Pune and Ahmadabad. Vodafone India Services Pvt Ltd provides range of services comprising of Remote Infrastructure Management, Application Development maintenance & Operations, Network Services, IT Security & Management Services. We have built best of the breed facilities and technology infrastructure where more than 5200 VISPL employees and business associates are working to meet Vodafone objectives and efficiently serve our clients and the end customers.

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