Any Graduate Fresher’s required for the position Executive – Customer Support (inbound / Outbound Processes) in VERTEX Customer Solutions India Pvt Ltd at Hyderabad / Secunderabad. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.VERTEX Customer Solutions India Pvt Ltd Hiring Any Graduate freshers 2015 for Executive – Customer Support (inbound / Outbound Processes) at Hyderabad / Secunderabad. Candidates who have completed Any Graduate can apply for this job from VERTEX Customer Solutions India Pvt Ltd.
Company Name: VERTEX Customer Solutions India Pvt Ltd
Qualification: Any Graduate
Job Post Name: Executive – Customer Support (inbound / Outbound Processes)
Experience: 0 – 3 yrs
Job Location: Hyderabad / Secunderabad
Total No of Vacancy: NA
Need to respond to calls over the phone relating to customer queries raised for bus ticket bookings.
Good at Communication skills Local language, English & Hindi (Hindi and English is mandatory apart from local language). One regional language is mandatory based on the location for which the resource is being recruited.
Basic Computer Knowledge
Should be willing to work in rotational shifts (for females only Day shift)
Both Fresher’s and experienced candidates can apply.
Deal directly with customers over the phone or via email relating to queries raised by customer regarding bus ticket bookings.
Respond promptly to customer inquiries
Handle and resolve customer complaints
Communicate and coordinate with internal departments
Follow up on customer interactions
Candidate should possess very good communication skills both written and oral.
Ability to effectively communicate without any grammatical errors, comprehend and interface with customers and peers and posses good voice clarity.
Required language proficiency (English/ Hindi and Regional Language based on the location for which the resource is being recruited).
Soft Spoken with customer driven approach
Knowledge of computer service principles and practices.
Good data entry, typing skill and interpersonal skills
Problem analysis and problem-solving
Attention to detail and accuracy
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
VERTEX Customer Solutions India Pvt Ltd. Vertex India is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors. Our over 18,000+ professionals specialize in unlocking value by providing excellent service to our client’s customers, while delivering desired business outcomes. By building “same side of the table” relationships, we provide powerful insights and deliver solutions that improve customer experience, reduce cost-to-serve and increase profitability.
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