. Candidate with 1-2 year experience in International call center. Excellent oral, written and interpersonal communication skills. Knowledge of customer care processes and techniques.
. To Provide Technical support for VEC and VBC portals. Communicate status and resolution details to customers through calls and emails.
. Investigate and resolve tickets related to user training issue.
. Investigate and assign with relevant information to Dev team for code issues and follow up with the development team for resolution.
. Coordinate and attend conference calls with Dev team regarding Tickets missing SLAs and escalate issues in danger of missing SLAs.
. Follow up on open issues diligently towards closure.
Experience : 1 – 2 yrs
Salary : Not specified
Job Location : Chennai
Qualification : Any Graduate
Company Name : Verizon Communications Inc
Company Address : NA
Company Profile : Verizon Communications Inc., based in New York City and incorporated in Delaware, was formed on June 30, 2000, with the merger of Bell Atlantic Corp. and GTE Corp. Learn more about the history of Verizon Communications by viewing our corporate history brochure and interactive timeline below. Verizon acquires Vodafone’s 45 percent interest in Verizon Wireless for $130 billion, consisting primarily of cash and stock. As a wholly owned entity, Verizon Wireless is now better equipped to take advantage of the changing competitive dynamics in the market and capitalize on the continuing
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21-01-2017 , 22-01-2017