B.Tech/B.E, BCA Fresher’s required for the position Customer Support in ValueFirst Digital Media Pvt. Ltdat Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. ValueFirst Digital Media Pvt. Ltd Hiring B.Tech/B.E, BCA freshers 2016 for Customer Support at Gurgaon. Candidates who have completed B.Tech/B.E, BCA can apply for this job from ValueFirst Digital Media Pvt. Ltd.
Company Name: ValueFirst Digital Media Pvt. Ltd
Qualification: B.Tech/B.E, BCA
Job Post Name: Customer Support
Experience: 0 – 2 yrs
Job Location: Gurgaon
Total No of Vacancy: 4
To manage Campaigns / Large size data execution / Reporting / Handling Stakeholders
Good Communication oral & written
Experienced in Customer Services / Managed Campaigns team / Regularity Team in similar industry
The Profile has a Mix of 2 aspects Regulatory and Managing the Campaigns. Candidate will have to interact with clients and sales for end to end onboarding of the customer.
Will have to interact from the Regulatory Perspective to ensure Customer Education and ease in onboarding process.
Will have to manage the Campaigns Email / Voice and SMS end to end
Should be analytical to understand an issue. Should be sensitive toward Business and Customer.
Candidates to be a part of the Customer Support Team
Candidate will have to interact with clients and sales for issues and information over phone.
He/She should be able to work on tickets within the defined SLA.
Candidate will also have to coordinate with backend team to get a task done.
Candidate should be able to troubleshoot an issue.
Should be analytical to understand an issue
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Founded in 2003, ValueFirst – Digital Possibilities is the fastest growing digital media company in the country with more than 5 billion digital interactions in a month. ValueFirst is the only company which straddles both internet and mobile to offer digital solutions for in-reach and out-reach of business processes.
Over the last decade, ValueFirst has invested heavily in the development of India’s leading edge multi-modal digital communications platform which allows digital interaction over SMS, Voice, USSD, E-Mail, Internet, WAP, GPRS and 3G networks.
We have over 25 million registered users growing to 50 million in the coming years on our online properties. With a focused aim of having the largest opt-in subscriber base in the country on internet and mobile, we are building and acquiring multiple digital properties.
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