Technical Support Engineer End User Productivity Services-Service Desk
Role Purpose of Service Desk Engineer:
To act as a single point of contact (SPOC) for all IT Customers.
To maximize service availability.
To restore service whenever possible.
To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
Maintain Hosted client services for extended application and client access.
Create Portable user profiles to enable agility.
Stateless device deployment to ease support and replacement.
Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities/Out comes:
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
B.E. / B. Tech / B.Sc, / BCA / Any Graduate (all branches; no cut off) students 2013 and 2014 pass-out. We will consider backlog students for this position.
Excellent verbal and written communication.
A+ or MSCDT certification
Willingness and ability to work in shifts (24 x 7).
Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
Multitasking and coordination skills
Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Communication skills – written and verbal
Ability to work in a pressurized environment and able to deliver against a tight timescale.
Act Independently and be self motivated
Excellent Problem Solving and Customer Service Skills
Drive for results
Attention to Detail
Experience : 0 to 3 yrs
Salary : INR 2,00,000 – 2,25,000 P.A
Job Location : Bangalore
Qualification : Any Graduate
Company Name : Unisys India Pvt Ltd
Company Address : NA
Company Profile : Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit the Unisys India website.
Walkin Date : 3rd, 4th, 5th, 6th September 2014
Time : 10:00 am to 4:00 pm.
Walkin Address : Unisys Global Services India., Purva Premier, No. 135/1, Residency Road, Bangalore 560025. (Opp. To Bangalore Club, Near Richmond Circle)
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04-12-2016 , 05-12-2016