B.Tech/B.E, MBA/PGDM Fresher’s required for the position Senior Technical Support(international Process) in Unisys India Pvt. Ltd at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Unisys India Pvt. Ltd Hiring B.Tech/B.E, MBA/PGDM freshers 2016 for Senior Technical Support(international Process) at Bangalore. Candidates who have completed B.Tech/B.E, MBA/PGDM can apply for this job from Unisys India Pvt. Ltd.
Company Name: Unisys India Pvt. Ltd
Qualification: B.Tech/B.E, MBA/PGDM
Job Post Name: Senior Technical Support(international Process)
Experience: 0 – 4 yrs
Job Location: Bangalore
Salary: 3,00,000 – 3,50,000 P.A.
Total No of Vacancy: 20
Key Responsibilities/Outcomes :-
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Experience 6 months to 4 Years (handling calls- preferably in an international process)
Excellent verbal and written communication-mandate.
Willingness and ability to work in shifts (24 x 7).
Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
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