Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system.
Works independently or cooperatively as a member of a team under the direction of a team leader or manager. Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. Responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process. May also utilize multiple internal systems for one of the following activities:
1) Locating, securing and coordinating shipping and receiving of critical parts from factories, repair centers, reclamation centers or unmanned locations to meet client service request;
2) Working with field personnel to identify and correct parts inventory shortages/overages to maintain optimum parts inventory levels.
Experience 0 to 3 Years (handling calls)
Education PUC & Above
Excellent verbal and written communication.
Willingness and ability to work in shifts (24 x 7).
Multitasking and coordination skills
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Communication skills – written and verbal
Ability to work in a pressurized environment and able to deliver against a tight timescale.
Act Independently and be self motivated
Excellent Problem Solving and Customer Service Skills
Drive for results
Attention to Detail
Experience : 0 to 5 yrs
Salary : INR 80,000 – 1,25,000 PA
Job Location : Bangalore, Hyderabad / Secunderabad
Qualification : Any Graduate
Company Name : Unisys India Pvt Ltd
Company Address : NA
Company Profile : Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.