To act as a single point of contact (SPOC) for all IT Customers. To maximize service availability. To restore service whenever possible. To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
Maintain Hosted client services for extended application and client access.
· Create Portable user profiles to enable agility.
· Stateless device deployment to ease support and replacement.
· Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
· Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
· Creation of content for Self-Service Portal Solutions and L0 support
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
· Communication skills – written and verbal
· Ability to work in a pressurized environment and able to deliver against a tight timescale.
· Act Independently and be self motivated
· Excellent Problem Solving and Customer Service Skills
· Drive for results
· Attention to Detail
· Customer Focus
1. Screening Rounds,
2. Aptitude Test,
3. Technical, Operations & HR Round
Two copies of resume, one passport size photograph
There are no registration charges $$$
Please carry two resumes and photographs
Kindly refer this job to your friends.
Experience : Freshers
Salary : Not specified
Job Location : Hyderabad/ Bangalore
Qualification : BE/BTECH, BA, BSC, BCOM, MBA, MCA
Company Name : Unisys Corporation
Company Address : NA
Company Profile : Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides a portfolio of IT services, software, and technology. Unisys has a long history in the technology industry. The company traces its roots back to the founding of American Arithmometer Company (later Burroughs Corporation) in 1886 and the Sperry Gyroscope Company in 1910. Unisys predecessor companies also include the Eckert–Mauchly Computer Corporation, which developed the world’s first commercial digital computers, the BINAC, and the UNIVAC.
Walkin Date : 29th September- 2014
Time : 9 AM to 12.30 PM
Walkin Address : Golden Valley Integrated Campus, NH-205, Kadiri Road, Angallu, Kurabalakota(M),Madanaplli, Chittor(D), Andhrapradesh(S)-517325.
|Click here for More Details|
|Submit Your Resume to Fresherslive|