Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA. Coordinate with internal partners during entire cycle of support ticket to understand problems, setting right expectations, resolution and communication
Keep the user desktop downtime to minimum by providing quick solutions or alternates
Trouble shoot and support all desktop & peripheral hardware and application issues
Participate in hardware and Software Inventory exercise
Participate in project implementation with respect to desktops and peripherals
Manage various desktop business and infrastructure applications
Coordinate with hardware and application support vendors for day to day issues
Escalate support issues appropriately at the right time
Adhere to 24×7 shifts
Participating in daily health checks and handover of support issues
Follow work allocation schedule and project plan.
Prioritize project tasks and seek assistance from Supervisor as applicable.
Review project requirements and execute projects as per requirements following guidelines and deploying the tools/systems as applicable.
Meet / exceed internal partner/client requirements.
Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Coimbatore
Qualification : Any Graduate
Company Name : Ugam Solutions Pvt Ltd
Company Address : NA
Company Profile : Ugam Solutions is a leading provider of Research & Analytics services, focused on serving the marketing information needs of global enterprises. Our services include Data Collection, Survey Programming, Data Processing, Verbatim Management (coding of open ended responses), Report Writing and Panel Support Services. With over 800 persons under one roof, and expertise in a wide variety of industry standard technologies, Ugam is the largest provider of outsourced services to the off shore Market Research industry in the world.
Walkin Date : 31st October 2014
Time : 11 AM
Walkin Address : SEZ, India Land KGISL Tech ParkBlock A, 1st Floor, Saravanampatty, Coimbatore, Tamilnadu, India 641035