closepop
closepop

Trigent Software Ltd hiring Technical Support Associate

Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.

Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
Seek knowledge sharing sessions with HD/SA for self improvement
Work closely with immediate supervisor for all performance, learning and development aspects.

Qualifications:
Able to operate PC based programs in a Windows environment.
Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
Takes initiative to lead and supports team members in dealing with change.
Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
Maximizes productivity levels while providing world class customer service.
Displays effective problem solving skills.
Demonstrates effective use of soft skills listening, probing and questioning.
Effective communication skills and appropriate usage of the English language
Flexibility to work in shifts

QUALIFICATION CRITERIA

Experience             : 0 – 1 yrs
Salary                      : 1,00,000 – 3,00,000 P.A
Job Location          : Gurgaon
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : Trigent Software Limited
Company Address : NA
Company Profile    : NA

Click here to Apply
Similar Jobs
Mehsana Urban Co Operative Bank Limited
Indian Post Office
Unique Identification Authority of India
Vizag Steel Plant
HDFC LIFE
Employees State Insurance Corporation
Securities and Exchange Board of India
Bharat Electronics Limited
NTPC SAIL Power Company Private Limited
Nuclear Power Corporation of India
Indian Oil Corporation Limited
Bharat Petroleum
Hindustan Copper Ltd
Reserve Bank of India
Union Public Service Commission
Shipping Corporation of India Limited
Nuclear Power Corporation of India
Chennai Metro Rail Limited
Rail India Technical and Economic Service
Syndicate Bank
Oil and Natural Gas Corporation Limited