closepop
closepop

Trigent Software Ltd hiring Technical Support Associate

Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.

Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
Seek knowledge sharing sessions with HD/SA for self improvement
Work closely with immediate supervisor for all performance, learning and development aspects.

Qualifications:
Able to operate PC based programs in a Windows environment.
Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
Takes initiative to lead and supports team members in dealing with change.
Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
Maximizes productivity levels while providing world class customer service.
Displays effective problem solving skills.
Demonstrates effective use of soft skills listening, probing and questioning.
Effective communication skills and appropriate usage of the English language
Flexibility to work in shifts

QUALIFICATION CRITERIA

Experience             : 0 – 1 yrs
Salary                      : 1,00,000 – 3,00,000 P.A
Job Location          : Gurgaon
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : Trigent Software Limited
Company Address : NA
Company Profile    : NA

Click here to Apply
Similar Jobs
Shipping Corporation of India Limited
Rail Vikas Nigam Limited
Bharat Electronics Limited
HLL life care Limited
HDFC LIFE
India Post
Indian Air Force
Union Public Service Commission
State Bank of India
Central Bureau of Investigation
Bank of India
National Seeds Corporations Limited
Bangalore Metro Rail Corporation limited
Unique Identification Authority of India
Kannur International Airport Limited
Union Public Service Commission
Metrolink Express for Gandhinagar and Ahmedabad
Punjab National Bank
Tamil Nadu Public Service Commission
Indian Oil Corporation Limited
Staff Selection Commission