Trigent Software Limited Hiring Any Graduate, Any Postgraduate freshers 2015 for Fresher Tech Support at Gurgaon. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Trigent Software Limited.
Company Name: Trigent Software Limited
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Fresher Tech Support
Experience: 0 – 1 yrs
Job Location: Gurgaon
Industry: IT-Software / Software Services
- Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
- Meet all the targets laid down as client requirements under all circumstances Schedule
- Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
- Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
- Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
- Seek knowledge sharing sessions with HD/SA for self improvement
- Work closely with immediate supervisor for all performance, learning and development aspects.
- Able to operate PC based programs in a Windows environment.
- Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
- Takes initiative to lead and supports team members in dealing with change.
- Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
- Maximizes productivity levels while providing world class customer service.
- Displays effective problem solving skills.
- Demonstrates effective use of soft skills listening, probing and questioning.
- Effective communication skills and appropriate usage of the English language
- Flexibility to work in shifts
- Aptitude Test
- Technical and HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
Trigent Software is a SEI CMM Level 4 certified information technology services consulting company with offices in Southborough, Massachusetts, U.S. and India.
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