Thomson Reuters India Pvt Ltd Walk-in interview for fresher’s on 27th April to 29th April 2016 for Client Support Analyst at Bangalore. B.Com, M.Com graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Thomson Reuters India Pvt Ltd Walk-In B.Com, M.Com freshers 2016 for Client Support Analyst at Bangalore. Candidates who have completed B.Com, M.Com can apply for this job from Thomson Reuters India Pvt Ltd.
Company Name: Thomson Reuters India Pvt Ltd
Qualification: B.Com, M.Com
Job Post Name: Client Support Analyst
Experience: 0 – 5 yrs
Job Location: Bangalore
Total No of Vacancy: 1,00,000 – 4,50,000 P.A
The Analyst is responsible for providing effective and courteous support to the clients in relation to their Thomson Reuters product or service. This includes active focus on enquiry resolution, a positive client focused attitude at all times and ensuring that all the necessary action is taken to resolve a customers enquiry.
Global Data Scope support team: Successful applicants will be responsible for providing effective support to customers on Content and Application issues across the globe. Analysts respond to written inquiries via E-channel Queries raised through Service cloud, chat and Phone. This includes active focus on enquiry resolution working closely with groups within Content operations and application support .
Acts as customers advocate within TR and TR ambassador within client’s enterprise to promote and campaign full utilization of application. Should be flexible with work timings, including rotational Shifts
Essential Day-to-Day Responsibilities:
Respond to client’s queiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
Logging and classifying all calls and requests for assistance in the customer relationship management system (Service cloud)
Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
Manage the resolution process for customers relating to data and applications for a particular product/s.
Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Identify and escalate problems affecting a number of clients or influencing the timely resolution of one customers enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
Recognize and escalate recurring problems, inferior processes or outdated procedures.
Accept additional projects or areas of responsibility that will improve the teams performance.
Proactively contribute to the TRCS team and the achievement of its goals.
Candidate must possess at least a Bachelor’s/College Degree, (Preferably Finance field)
Finance Freshers with excellent communication skills (Other roles)
At least 2 year(s) of working experience in the related field is required for this position. (For Client Support Analyst).
Understanding of client needs. Focus on delivering results.
Detail orientated with sound information probing skills.
Well developed analytical skills with the ability to problem solve and develop solutions.
Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
Flexibility with work times including rotational shift work.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world’s most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries.
Walk-In Venue Details:
Walk-In Date :- 27 April to 29 April 2016
Walk-In Time :- 2:00 P.M – 5 PM
Walk-In Address:- Divyasree Technopolis, 36/2 & 124, Yamlur Main Road, Varthur Hobli, Old Airport Road. Room Ground Floor.