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Thomson Corporation hiring Associate Research Analyst – August 27, 2014

We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage.

Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision- makers with the knowledge to act, enabling them to make better decisions faster.
We deliver this must- have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

Apply coding and indexing to patent documents in line with editorial policies and conventions. o Achieve production volume and quality targets. o Recording of performance against target. o Taking an active role within the team to ensure targets are met. o Maintain awareness of current developments in own technology areas. o Achieve and maintain consistent quality standards. o Effective personal planning and time management. o Maintain a flexible and adaptable approach towards process change. o To deputize for team members as and when required. o To take responsibility for identifying technology training and developmental needs for yourself on an on- going basis. o To make positive efforts to promote personal safety and that of others by taking reasonable care at work, by carrying out the requirements of the law or following recognized codes of practice provided or advised by management to ensure safe working practices. o To undertake any other reasonable duties as requested by your line manager / director on a permanent or temporary basis.

M.Sc Chemistry (Pure or Applied), Analytical Chemistry, Masters in Chemistry (Organic / Inorganic / Pharmaceutical Chemistry), Masters in Biochemistry, Masters in Pharmacy

QUALIFICATION CRITERIA

Experience             : 0 yrs
Salary                      : Not specified
Job Location          : Chennai
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : The Thomson Corporation
Company Address : NA
Company Profile    : Thomson Reuters is a global leader in providing essential information to the world”s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe.

Click Here to Apply
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Thomson Corporation hiring Client Support Analyst – August 20, 2014

Primary role is to work with real time Equity/Commodity traders, Portfolio Managers from various brokerage houses and Global Banks to assist with navigation, customizing Thomson Reuters products and also assisting with data search and identifying any data errors, This could entail escalating the problem to a “2nd level” support group or the technical support desk.

      • Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations.
      • Help Customers realize full potential of the application and provide recommendations &solution to maximize application utilization
      • Recommend Technical and Fundamental analysis through our highly intuitive charting tools using TR Products.
      • Recommend solutions to customer application questions with regards to navigation,functionality, content, data quality & entitlements using TR Products.
      • Interact with various Thomson Reuters departments(Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems
      • Closely work with Account Managers, Relationship Managers and Technical Account Managers
      • Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates
      • Ability to speak to our Clients intelligently and use their critical reasoning skills to identify the problem and solution quickly
      • Maintain log of problems by creating a ticket in the Thomson Reuters CRM application. Follow inquiry through to resolution and close the ticket when completed
      • Respond to and record customer requests for improvements to our software applications by entering “enhancement requests” through the CRM application and following through by interacting with the Product Management team with regards to these requests
      • Potential to provide professional & courteous training of clients over the telephone via Web-Ex or by walking individual customers through the software
      • Assist in the continual development and evolution of the Market Data client services group.
      • Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution

Additional Information:

      • Should be willing to work in rotational shifts
      • We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage.
      • Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
      • We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

QUALIFICATION CRITERIA

Experience             : 0 to 4 yrs
Salary                      : Not specified
Job Location          : Bangalore
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : The Thomson Corporation
Company Address : NA
Company Profile    : Thomson Reuters is a global leader in providing essential information to the world”s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.

Click Here to Apply

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Thomson Corporation hiring Customer Care Associate – August 19, 2014

Written (through Chats & Emails) and Verbal (telephonic) communication with the customers who need support to navigate in the tax program, troubleshoot their issues that they have with program, any questions they have or information they need regarding our tax program.

      • Listening and Understanding to customers’ questions and replying back to them with the solutions or answers to their questions within the set deadlines.
      • Reporting issues and errors in the program to the Software Development team and communicate with the customers regarding the progress of their issues.
      • Learn more about US and States’ Taxes and apply that knowledge in helping customers and resolving their issues.
      • Participating in achieving business unit’s annual goals and targets by delivering an excellent customer service and maintaining the same standards throughout the year.
      • Expected to utilize maximum available resources and use logical approach to test different tax forms in the software, verify the results and reporting the discrepancies to the development team to enhance or rectify the software issues.
      • Other duties as requested by the Management.

Requirement –

      1.  Interestedto work in a customer service environment.
      2.  Affluent Verbal and Written Communication Skills required.
      3.  Candidate is required to work overtime from January to April as per US timings whichwill be complete night shift for that period as per Indian time.

Preferred Skills :-

      • Candidate already possessing US Tax Knowledge will be preferred.

QUALIFICATION CRITERIA

Experience             : 0 to 2 yrs
Salary                      : Not specified
Job Location          : Ahmedabad
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : The Thomson Corporation
Company Address : NA
Company Profile    : Thomson Reuters is a global leader in providing essential information to the world”s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe.

Click Here to Apply
———————————————————————————————

Thomson Corporation hiring Client Support Analyst – August 09, 2014

Primary role is towork with real time Equity/Commodity traders, Portfolio Managers from variousbrokerage houses and Global Banks to assist with navigation, customizingThomson Reuters products and also assisting with data search and identifyingany data errors, This could entail escalating the problem to a “2ndlevel” support group or the technical support desk.

      • Expertise toInterpret and analyze the trading requirements and provide right resolutionsand workarounds in specific situations.
      • Help Customersrealize full potential of the application and provide recommendations &solution to maximize application utilization
      • Recommend Technicaland Fundamental analysis through our highly intuitive charting tools using TRProducts.
      • Recommendsolutions to customer application questions with regards to navigation,functionality, content, data quality & entitlements using TR Products.
      • Interact with variousThomson Reuters departments(Technical Support, Content, entitlements, feedsupport, sales, training) to resolve client questions/problems
      • Closely work with Account Managers, RelationshipManagers and Technical Account Managers
      • Communicateregularly with Product Managers and sales team regarding Client feedback andinternal product enhancements and updates
      • Ability to speakto our Clients intelligently and use their critical reasoning skills toidentify the problem and solution quickly
      • Maintain log ofproblems by creating a ticket in the Thomson Reuters CRM application. Followinquiry through to resolution and close the ticket when completed
      • Respond to and record customer requests forimprovements to our software applications by entering “enhancementrequests” through the CRM application and following through by interactingwith the Product Management team with regards to these requests
      • Potential toprovide professional & courteous training of clients over the telephone viaWeb-Ex or by walking individual customers through the software
      • Assist in thecontinual development and evolution of the Market Data client services group.
      • Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution

Additional Information:

      • Should be willing to work in rotational shifts
      • We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage.
      • Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
      • We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

QUALIFICATION CRITERIA

Experience             : 0 to 4 yrs
Salary                      : Not specified
Job Location          : Bangalore
Qualification           : Any Graduate, MBA

COMPANY DETAILS

Company Name      : The Thomson Corporation
Company Address : NA
Company Profile    : Thomson Reuters is a global leader in providing essential information to the world”s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe.

Click Here to Apply

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