Candidate should possess any degree from a recognized university. Excellent spoken English. Good written English. Good analytical, investigational and troubleshooting skills.
Have the skills to manage stakeholders.
Multitasking, having the ability to perform several tasks at the same time.
Provide IT support for users IT environment remotely via phone and/or using remote assistance tools.
Identify incidents that might be potential problems according to problem management process.
Receives and prioritizes issues and forwards using appropriate escalation procedures
Collaborate with global and local support teams.
Train and inform users promoting them to be self-sufficient.
Update documentation / shared information on the service desk web portal.
Experience : Freshers
Salary : Not specified
Job Location : Pune
Qualification : Any Degree
Company Name : Tetra Pak
Company Address : NA
Company Profile : Tetra Pak is the world’s leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, “PROTECTS WHAT’S GOOD™,” reflects our vision to make food safe and available, everywhere.
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