Teleperformance Limited Offcampus drive for fresher’s on 11 August 2016 for Technical Support at Jaipur, Gurgaon, Indore. B.E/B.Tech/BCA/MCA/B.Sc/M.Sc graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Teleperformance Limited Offcampus drive B.E/B.Tech/BCA/MCA/B.Sc/M.Sc freshers 2016 for Technical Support at Jaipur, Gurgaon, Indore. Candidates who have completed B.E/B.Tech/BCA/MCA/B.Sc/M.Sc can apply for this job from Teleperformance Limited.
Company Name: Teleperformance Limited
Job Post Name: Technical Support
Job Location: Jaipur, Gurgaon, Indore
Salary: Rs. 2.04 to 3.0 LPA
Total No of Vacancy: NA
To provide world class service to all small business customers in a customer centric environment.
Successfully resolver complex customer e-mail and telephone inquiries through the use of multiple customer tools.
Assisting customers with inquiries while providing consultative support and recommendations.
Document in detail all interactions with customers.
Effectively articulate complex information to a variety of technical and non technical customers.
Educate customers on products. Help customers to be successful.
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.
Skills Required :-
Excellent Communication Skills
Sound Technical Knowledge of Operating Systems.
Basic Knowledge of IP Address, Java & e-commerce
Intermediate knowledge of MS Office Suite, include Excel.
Good Customer Service and Interpersonal Skills
Ability to Multi task.
Good Knowledge of Computer (Typing Speed more than 25 Words per minute, Accuracy at least 80%)
Excellent command over English (Verbal & Written)
Open to work in Rotational Shifts.
Ability to use a Desktop Computer System.
Ability to use Internet and Email with moderate keyboard skills.
Knowledge of browsers and internet based applications.
Problem solving skills in Technical troubleshooting environment.
Familiarity with Operating Systems
Candidates with prior technical expertise will be given preference.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Teleperformance is the worldwide leading provider of outstanding customer experiences at every single opportunity. We are the worldwide leader in multi channel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.Teleperformance has interactions with 35% of the world’s population annually. We provide passionate people, working with the best tools, to ensure excellence.
Walk-In Venue Details:
Walk-In Date :- 11 August 2016
Walk-In Time :- 9 AM
Walk-In Address:- Department of Training and Placement, Emax Education City, Kalpi –Naraingarh Road, Distt Ambala (Haryana)
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04-12-2016 , 05-12-2016