Attend inbound calls of customers with regards to give or take information. Ability to up sell/ cross sell. Ability to understand what makes the customer tick. Implement all feedback given by Supervisors.
Questions team leader or manager to obtain full understanding of what information is being requested.
Manage length of calls.
Promote teamwork and project success.
Familiarize & Adhere to TBSS information Security and quality policies and standards that relate to ones work.
Protecting the confidentially and integrity of information (client/business related) used in course of work at all time including but not limited to user ids and passwords.
Awareness of access rights to information & information systems.
Reporting information security incidents including but not limited to suspected viruses immediately.
Candidates Should Posses Excellent Communication Skills in English.
Candidates should be flexible to work in any shift.
Experience : 0 to 2 yrs
Salary : Not specified
Job Location : Chennai
Qualification : Any Graduate
Company Name : TATA Business Support Services Ltd.
Company Address : NA
Company Profile : Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
Walkin Date : 1st to 6th Sep 2014
Time : 9am to 3pm
Walkin Address : Tata Business Support Services., No:50, Bharathi Street, Vasudeva Nagar, Jafferkhanpet, Chennai – 83. Ld Mark : Behind Kasi Theater