Job Description: Handling incoming calls
Improve quality of service and increase client delight.
Achieve service level and productivity targets for the Process
Job Description for International Process:
|Experience||Service Industry Exp is an added advantage|
|Typing Speed||20wpm 80% accuracy|
|Shifts||Willing to work in Complete Night Shifts|
Any Graduate/Under Graduate
Experience: 0-1 years of experience in customer care/ handling customers in a BPO environment
Age: 18 years onwards
Good Typing Skills ( preferably > 20 wpm), adept at operating computers & familiarity with Internet is desired
Prior usage of mobile is desired
Aptitude: Process orientation, Systems thinking
Key Competencies: Excellent communication skills (English), Customer focus, willingness to learn.
CTC: 1.25Lakhs per Annum.
Good communication, customer service skills, adept at operating computers
Should have technical knowledge such as Hardware/ Networking/ Diploma in Electronics/ Computer Science etc
Should be a Graduate – BE; B.Tech; B.Sc (Electronics/Computers/Pure Science); Any Technical Diploma
Should be able to communicate Very fluently in English ,Hindi and any one vernacular language (Telugu /Tamil/ Malayalam/ Kannada).
There are no registration charges
Experience : 0 – 1 Years
Salary : Rupees 1,00,000 – 1,25,000
Job Location : Hyderabad
Qualification : B.E, B.Tech – Any Specialization, B.Sc-Electronics,Computers,Pure Science, Diploma – Any Specialization
Company Name : TATA Business Support Services Ltd
Company Address : NA
Company Profile : Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers. We are a wholly owned subsidiary of Tata Sons and part of the 142 year old Tata Group. With state-of-the-art facilities across 11 global delivery centers that accommodate nearly 4000 seats, TBSS is among the rapidly growing contact centres globally. We have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. Our ‘End to End’ solutions reinforce our commitment to work with our clients in developing winning strategies through “right-shoring” and thus providing a high ROI.
Walkin Date : 04th September 2014
Time : 9 AM to 12.30 PM
Walkin Address : RRS College of Engineering and Technology, Muthangi, Pathancheru, Hyderabad – 502 319
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