Any Graduate Fresher’s required for the position HR Helpdesk Profile in Syntel Ltd at Pune. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.Syntel Ltd Hiring Any Graduate freshers 2015 for HR Helpdesk Profiler at Pune. Candidates who have completed Any Graduate can apply for this job from Syntel Ltd.
Company Name: Syntel Ltd
Qualification: Any Graduate
Job Post Name: HR Helpdesk Profile
Experience: 0 – 1 Years
Job Location: Pune
Total No of Vacancy: NA
DUTIES AND RESPONSIBILITIES:
Query Handling :
Prerequisite to attend the call of employees related to Non-technical requests i.e. Human Resource, Risk Management, Onsite deputation cell, Global HR, etc.
Answer enquiries of employee through Call, Email & Centralize portal. (Employees have option to raise their requests on Global Service Desk Portal).
Handle Tier 1 help desk escalations through ticket or phone.
Provide helpdesk support and resolve problems to the end users satisfaction.
Training Management :
Create Process knowledge test for Jr Associates in team.
Provide regular updates as available to new team members on Policies/Process.
Check the area of improvements in Jr Associates and train them as per their requirements.
Polices and process
To be well versed with Policies/Process, and provide accurate information to employees as first level of contact.
Pointing on Policy/Process change as applicable which is beneficial to employees/organization.
Quick turn around on query handling (Calls/Portals /Emails).
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Syntel (Nasdaq: SYNT) is a leading global provider of integrated information technology and Knowledge Process Outsourcing (KPO) solutions spanning the entire lifecycle of business and information systems and processes.
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