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Syniverse Technologies hiring System Analyst I – August 19, 2014

Provides customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

      • Responsible for creation and tracking of trouble tickets and resolution of escalated support incidents.
      • Answers technical support queries and implements fixes for application problems.
      • Creates and maintains documentation for supported applications. Coordinates with customers to resolve technical support issues.

Principal Duties and Responsibilities:

      • Participate on a rotation pager schedule that provides system support on 24×7, 365 days/year accurate and timely technical supports on critical problems and advisory service for customers.
      • Communicate with customers while investigating or providing problem resolution.
      • Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.
      • Answer escalation questions and provide consulting service for internal colleagues where appropriate.
      • Develop working knowledge of all products and services offered by the Company.
      • Hardware and software installation and configuration
      • Equipment/Production site commissioning
      • Participate in system integration and user acceptance tests
      • Compile customer configuration profile documentations
      • Perform scheduled night job activities
      • Control production by monitoring system processes, working to resolve system problems and following established escalation procedures as required.
      • Execute and support the operations installation of new software releases/updates into production by providing high-level technical guidance to operations personnel.
      • Generate internal reports to support future business opportunity as well as analyzing and giving problem resolution.
      • Generate external requested reports, files, and documentation to support problem resolution, billing issues, and new revenue generation.
      • Generate internal reports to support future business opportunity as well as analyzing and giving problem resolution to the following departments
      • Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.
      • To carry out other appropriate duties as when requested.

Technical Requirements:

      •  BS degree in Computer Science, Information Systems or related field or equivalent work experience
      •  0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
      •  0-2 years in OS (UNIX/LINUX) for telecom service application
      •  0-2 years experience and knowledge in IP Networking (Cisco CCNA, CCNP)
      •  0- 2 years experience or knowledge in Telco signaling (SS7, TCAP, ISUP,SIGTRAN)
      •  Interested to pick-up all-round knowledge in operating computer / telecommunication platforms, like network management, security and data backup
      •  Familiarity with testing methods

Required Interpersonal Skills:

      •  Good customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
      •  Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
      •  Strong prioritization skills in a fast paced, time sensitive environment.
      •  Good interpersonal skills
      •  Good control and follow-up skills
      •  Good decision making skills
      •  Proactive Listening
      •  The ability to excel in a team environment.

QUALIFICATION CRITERIA

Experience             : 0 to 2 yrs
Salary                      : Not specified
Job Location          : Gurgaon
Qualification           : BE/B.Tech, M.Tech

COMPANY DETAILS

Company Name      : Syniverse Technologies
Company Address : NA
Company Profile    : NA

Click Here to Apply
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Syniverse hiring Software Engineer / Associate Software Engineer – August 13, 2014

Candidate should possess B.E/B.Tech/ME/MCA/Other degree from a recognised university. 0-1 years of relevant professional experience in the areas of application support, technical customer support, problem

Software Engineer Trainee:

      • Candidate should possess B.E/B.Tech/ME/MCA/Other degree from a recognised university
      • 0-1 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
      • Knowledge of Java, J2EE, UNIX, Oracle Database and SQL
      • Excellent analytical, multitasking, and communication skills
      • Strong troubleshooting and error analysis skills.

Associate Software Engineer I:

      • Candidate should possess B.E/B.Tech/ME/MCA/Other degree from a recognised university
      • Should have Minimum 1-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development
      • Working technical experience in coding, testing, supporting, troubleshooting, designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
      • Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
      • The ability to build professional / strategic relationships within the organization and with all levels.

JOB DESCRIPTION:

      • Software Engineer Trainee is an entry level engineering position focused on design, development, troubleshooting, and analysis of Syniverse products.
      • Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
      • Associate Software Engineer will Interact and learn the product and systems technical details, management of issues and all aspects of the respective role
      • Provide best-in-class customer service and resolution to customer queries
      • Ability to manage multiple issues of differing stages of investigation and priority with minimal assistance.

QUALIFICATION CRITERIA

Experience             : 0-1 Year/1-2 Years
Salary                      : Not specified
Job Location          : Hyderabad
Qualification           : BE/B.Tech, ME/MCA/Other

COMPANY DETAILS

Company Name      : Syniverse
Company Address : NA
Company Profile    : Syniverse makes mobile work for the entire mobile ecosystem, including more than 1,500 mobile service providers, enterprises, ISPs and app providers in nearly 200 countries. We deliver innovative cloud-based solutions that ensure superior end-user experiences through always-on services and real-time engagement. For more than 25 years, Syniverse has been simplifying complexity to deliver the promise of mobility – a simple, interoperable experience, anytime, anywhere.

Click Here to Apply

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Syniverse Technologies hiring System Analyst II – August 13, 2014

This is an entry level engineering position focused on design, development, troubleshooting, and analysis of Syniverse products.

Principal Duties and Responsibilities:

      • Analyze and Design
      • Understand the Project domain and architecture.
      • Understand the requirement and design/approach related to the project tasks assigned to the individual.
      • Ramp up / learn the software components of the project including any apis and 3rd party components.
      • Ramp up / Learn on the application deployment environment like hardware, operating system (Linux etc.) and specific application servers.
      • Gain Product functional knowledge to the Unit/Component level
      • Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
      • Prepare reports or correspondence concerning project specifications, activities, or status.
      • Develop
      • Develop and unit test the system as per design and plan.
      • Create / develop and execution of unit test cases.
      • Adaptation to the various Syniverse tools
      • Software testing and creation and maintenance of documentation
      • Coordinate installation of Software System/Releases/Builds
      • Troubleshoot
      • Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
      • Identifying Defect and Defect Tracking/Management
      • Log Analysis and finding Root Cause find errors or to upgrade/big fix interfaces, enhancements and improve performance
      • Process
      • Adherence to the defined process
      • Individual status reports
      • Adherence to Technical and Process Documentation as per project requirements
      • Design
      • Gain knowledge Product Architecture
      • Gain knowledge on the DB Architecture

*Associate Software Engineer I will have the following added responsibilities:

      • Interact and learn the product and systems technical details, management of issues and all aspects of the respective role
      • Support production by monitoring system processes, working to resolve system issues and follow established escalation procedures as required. Ability to manage issues of differing stages of investigation and priority with Inputs from team members.
      • Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services
      • Learn and suggest ideas for product stability and functional improvements.
      • Adaptation to the Syniverse SDLC and Test processes
      • Understanding and adherence to the Syniverse Corporate and HR policies
      • Adaptation to the Corporate culture and Syniverse Culture
      • Adaptation to the team environments and become a successful Team Contributor and work collaboratively with all the team members
      • Gain domain knowledge as well as build awareness to various Syniverse product
      • Support peers in product and systems technical details, management of issues and all aspects of the respective role
      • Continuous process improvements & implementation.
      • Provide best-in-class customer service and resolution to customer queries
      • Ability to manage multiple issues of differing stages of investigation and priority with minimal assistance.

Desired Candidate Profile
Software Engineer Trainee

      • 0-1 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development or products testing and Quality Assurance
      • Responsible for dealing with International/Domestic Clients
      • Knowledge Requirements
      • Knowledge of Java, J2EE, UNIX, Oracle Database and SQL
      • Ability to communicate status updates to project team and management
      • Ability to work independently as well as Team
      • Good communication skills
      • Required Interpersonal Skills
      • Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
      • Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
      • Strong troubleshooting and error analysis skills

QUALIFICATION CRITERIA

Experience             : 0 to 1 yrs
Salary                      : Not specified
Job Location          : Bangalore
Qualification           : BE/B.Tech

COMPANY DETAILS

Company Name      : Syniverse Technologies
Company Address : NA
Company Profile    : Syniverse makes mobile work for the entire mobile ecosystem, including more than 1,500 mobile service providers, enterprises, ISPs and app providers in nearly 200 countries. We deliver innovative cloud-based solutions that ensure superior end-user experiences through always-on services and real-time engagement. For more than 25 years, Syniverse has been simplifying complexity to deliver the promise of mobility – a simple, interoperable experience, anytime, anywhere.

Click Here to Apply

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