A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.
Principal Duties and Responsibilities:
System Engineer Trainee
Technical & Operational Activities
Identify, analyze and resolve the assigned tickets
Innovative problem solving & lateral thinking
Root cause the problems and find appropriate solutions
Ability to understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
Active Participation in the ticket review and ensure the appropriate solution is provided
Provide Technical support and demonstrate the Expertize in the specific work area
Ability to prioritize the Tasks based on the business needs
Documentation on the newly discovered solutions
End to End System knowledge and act as SME
Participate in the new initiatives for providing technical solutions
Oracle/SQL Server database admin activities for Development/QA eng.
Refresh production data on to Development/QA/UAT environments
Support DBA specific configuration management activities (RVL kits/builds)
Developing production ready solution support scripts
Understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
Status report on the activities performed as per the management requirement
Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
Ability to prepare presentation to the Executive Management
Attending project team meetings, generating input/deliverables for DBA activities
System Engineer Trainee:
0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
Bachelor degree in computer science, electronics or telecommunication
Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
Responsible for dealing with International/Domestic Clients
Basic knowledge on UNIX,WINDOWS, Solaris & SQL
Knowledge of Oracle/SQL Server tools
Knowledge of ITIL V3 specifically event, incident, problem management.
Knowledge on ticketing tools i.e. Remedy etc.
Basic network infrastructure knowledge (LAN & WAN)
Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
Hands on experience in file operations
Hands on experience and knowledge on system processes
Ability to communicate status updates to project team and management
Ability to work independently as well as Team
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
Experience : 1 – 2 yrs
Salary : Not specified
Job Location : Bangalore
Qualification : BE/B.Tech
Company Name : Syniverse Technologies
Company Address : NA
Company Profile : NA
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13-12-2016 , 14-12-2016