Syniverse Technologies hiring Engineer Trainee

A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.

Principal Duties and Responsibilities:

      • System Engineer Trainee
      • Technical Operational Activities
      • &bull Identify, analyze and resolve the assigned tickets
      • bull Innovative problem solving lateral thinking
      • &bull Root cause the problems and find appropriate solutions
      • bull Ability to understand the customer requirement through the available documents
      • bull Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
      • bull Active Participation in the ticket review and ensure the appropriate solution is provided
      • bull Provide Technical support and demonstrate the Expertize in the specific work area
      • bull Ability to prioritize the Tasks based on the business needs
      • bull Documentation on the newly discovered solutions
      • bull End to End System knowledge and act as SME
      • bull Participate in the new initiatives for providing technical solutions
      • bull Oracle/SQL Server database admin activities for Development/QA eng.
      • bull Refresh production data on to Development/QA/UAT environments
      • bull Support DBA specific configuration management activities (RVL kits/builds)
      • bull Developing production ready solution support scripts
      • bull Understand the customer requirement through the available documents
      • bull Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
      • Reports
      • bull Status report on the activities performed as per the management requirement
      • bull Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
      • bull Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
      • bull Ability to prepare presentation to the Executive Management
      • bull Attending project team meetings, generating input/deliverables for DBA activities

DATANET TECHNOLOGY OPERATIONS

      • Monitoring
      • &bull Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
      • bull Monitoring of connectivity to upstream and downstream applications
      • bull Monitoring of connectivity to databases
      • bull Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
      • bull Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
      • bull Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.
      • bull Provide shift turnovers of current issues and activities
      • bull Provide regular status reports
      • Troubleshooting
      • bull Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
      • bull Error research based on the warnings, errors available in the production logs
      • Operations activities
      • bull Validating the test files
      • bull Create and follow up on trouble tickets with respective teams
      • bull Send routine reports and emails to the designated recipients
      • bull Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year

*Associate System Engineer-I will have the following added responsibilities:

      • bull Interaction with customer independently
      • bull Assisting first level support team in product and systems technical details, management of issues and all aspects of the respective role
      • bull Following established escalation procedures as required.
      • bull Execute the annual Disaster Recovery test.
      • bull In-depth knowledge of reports/reporting tools and be a subject matter expertise.
      • bull Provide best-in-class customer service and resolution to customer queries
      • bull Ability to manage multiple issues of differing stages of investigation and priority without assistance.
      • bull Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services

System Engineer Trainee:

      • bull 0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
      • bull Bachelor degree in computer science, electronics or telecommunication
      • bull Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
      • bull Responsible for dealing with International/Domestic Clients

Knowledge Requirements

      • bull Basic knowledge on UNIX,WINDOWS, Solaris SQL
      • &bull Knowledge of Oracle/SQL Server tools
      • bull Knowledge of ITIL V3 specifically event, incident, problem management.
      • bull Knowledge on ticketing tools i.e. Remedy etc.
      • bull Basic network infrastructure knowledge (LAN WAN)
      • &bull Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
      • bull Hands on experience in file operations
      • bull Hands on experience and knowledge on system processes
      • bull Ability to communicate status updates to project team and management
      • bull Ability to work independently as well as Team
      • bull Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Associate System Engineer I:

      • bull 1-2 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
      • bull Bachelor degree in computer science, electronics or telecommunication
      • bull Certification on operating systems/ databases
      • bull Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
      • bull Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
      • bull The ability to build strategic relationships within the organization and with all levels.

Knowledge Requirements:

      • bull Basic knowledge on UNIX,WINDOWS, Solaris and SQL
      • bull Knowledge of Oracle/SQL Server tools
      • bull Knowledge of ITIL V3 specifically event, incident, problem management.
      • bull Knowledge on ticketing tools i.e. Remedy etc.
      • bull Basic network infrastructure knowledge (LAN WAN)
      • &bull Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
      • bull Hands on experience in file operations
      • bull Hands on experience and knowledge on system processes
      • bull Ability to communicate status updates to project team and management
      • bull Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
      • bull Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
      • bull Strong troubleshooting and error analysis skills

QUALIFICATION CRITERIA

Experience             : 0 to 1 yrs
Salary                      : Not specified
Job Location          : Hyderabad / Secunderabad
Qualification           : B.Com, MBA/PGDM

COMPANY DETAILS

Company Name      : Syniverse Technologies
Company Address : NA
Company Profile    : NA

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