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Sutherland Global hiring Freshers 2015 Batch – Any Graduate, Any Postgraduate on at Mumbai

Sutherland Global Services Inc Hiring Any Graduate, Any Postgraduate freshers 2015 for Quality Assurance/Quality Control Executive at Mumbai.  Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Sutherland Global Services Inc.

Job Details:

Company Name: Sutherland Global Services Inc
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Quality Assurance/Quality Control Executive
Experience: 0 – 1 yrs
Job Location: Mumbai
Salary: NA
Industry: BPO / Call Centre / ITES

Job Description:

  1. Monitor calls as per the prescribed guidelines
  2. Attend call calibration sessions
  3. Provide feedback to Consultants and Team Leads
  4. Identify and highlight Failure Modes in the process
  5. Generate QA reports and publish
  6. Identify unethical practices and present them to the Quality Manager/Quality Team Lead

Eligibility Criteria:

  1. Note to Current Sutherland Employees:
  2. 6 months of call-taking experience
  3. No warning letters/MIP issued in last three months
  4. Only L1 applicants with a minimum of 18 months of experience in current role can apply (Vertical Movement)
  5. Only L2 applicants with a minimum of six months of experience in current role can apply (Lateral Movement)
  6. This position is open to employees across any process/function
  7. Applicants meeting the eligibility criterion will be ranked based on average KRA scores during the past six months
  8. Selected employee needs to be released within 20 days from the date of announcement or agreed date as confirmed by the hiring program, which ever falls later

Selection/Interview process:

  1. Aptitude Test
  2. Technical and HR Interview

Document Required (Original and Photocopies):

  1. SSC Marksheet
  2. HSC/Diploma Marksheet
  3. Graduation & Post Graduation all years’ mark sheets
  4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  5. 2 photographs
  6. Resume

Company Profile:

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering “RightSourcedTM” seamlessly blended services from its 31 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with leading F500 clients to help them excel in their industry and maximize their customer lifetime value. People are our assets and we invest in training you to be ready for the job and also provide with multiple career options within Sutherland to cater to your growth and aspirations.

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