Sutherland Global Services Hiring Any Graduate, Any Postgraduate freshers 2017 for Associate/Senior Associate – (Technical)

Any Graduate, Any Postgraduate Freshers required for the position Associate/Senior Associate – (Technical) in Sutherland Global Services. Interested and eligible candidates who have strong skill on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.

Sutherland Global Services Hiring Any Graduate, Any Postgraduate freshers 2017 for Associate/Senior Associate – (Technical). Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Sutherland Global Services.

Key Highlight About the Recruitment Notification:
Company Name Sutherland Global Services
Vacancy Name Associate/Senior Associate – (Technical)
Education Requirement Any Graduate, Any Postgraduate
Experience 0 – 5 yrs
Job Location Chennai
Salary 2,00,000 – 3,75,000 P.A
Total No Of Vacancy 10
Company Website

Eligibility & Details:
Associate/Senior Associate – (Technical):

Candidates can Get the Associate/Senior Associate – (Technical) Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Associate/Senior Associate – (Technical)
Total Vacancy: 10
Education required: Any Graduate, Any Postgraduate
Job Description:

  • Providing technical support to customers like OS related issues, Antivirus Installation, Networking issues and thereby ensure customer retention to increase profitability.
  • International Technical Support Voice Process to the existing customers.
  • Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
  • Being dedicated to handle inbound calls or receives a number of calls from customers via phone.
  • Converting users into a customer is important but transforming a customer into repeat customer is more important for profitability.
  • To operationally manage US Voice Process-Up selling involved.
  • Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice). Support includes (applicable to all processes/queues).
  • Provide higher first transaction resolution for all queries requests and complaints received.
  • Rotational Shift timings predominantly night shits and with 2 days of rotational week Off.
  • Transportation – Pick & Drop Free of cost.
Candidate Profile :

  • The ability to really listen to customers is so crucial for providing great service for a number of reasons.
  • Who can adjust themselves to the personality of the guest
  • Ability to Handle Surprises.
  • Assist customers in making cost effective and correct use of a product.
  • Build sustainable relationships of trust through open and interactive communication
  • Meet personal/team sales targets and call handling quotas
Last Date to Apply Online :12/03/2017
Company Profile :

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering “RightSourcedTM” seamlessly blended services from its 31 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico.

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Do You know How Sutherland Global Services Selects Candidates ? Please Visit This Page To Find Latest Selection Procedure Updates From Sutherland Global Services
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
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