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Sun Life India Service Centre hiring Fresher

Processes customer requests in a timely and accurate manner. Should have good creative writing skills and interest in reading.
Communicates with customers through written and oral correspondence

Provides follow up on requests that cannot be immediately resolved
Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
Escalates issues to management when needed
Works with management to set daily priorities to ensure prompt and efficient service
Maintains flexibility in a high speed, demanding team environment
Identifies process improvements to increase efficiencies and streamline processes
Actively participates in departmental team meetings and other open forums
Assists with department projects and initiatives as needed
Soliciting and compiling information and data related to processing activities
Working with mainframe applications
Creating and monitoring the processing checklists and calendars
Meeting and exceeding defined service level metrics on timeliness, productivity and accuracy, etc
Candidate should be able to score 80% or more in the aptitude test conducted, also 1 page writing on any topic

Important:
Exclude Engineers, MCAs
Should be open to work in night shifts.

Education/Experience
Minimum Graduate with atleast 2nd Division
Experience 0 to 2 years preferably in insurance or related domain (Underwriting, Mortgage, Hardships, research and analysis, documents reviewing or insurance)

Skills/Knowledge:-
Strong analytical and problem solving skills
Good Keyboard Skills
Strong team player
Strong written and verbal communication skills
Strong commitment to customer service and quality
Strong research and follow-up skills
Proven ability to successfully cope in a fast-paced, demanding environment and stretch at short notice when business needs.
Proven ability to work independently and in a team environment

QUALIFICATION CRITERIA

Experience             : 0 to 1 yrs
Salary                      : Not specified
Job Location          : Gurgaon
Qualification           : BBA, BA, B Com

COMPANY DETAILS

Company Name      : Sun Life India Service Centre Pvt. Ltd.
Company Address : NA
Company Profile    : NA

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