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Sum Total Systems hiring Technical Support Engineer

Candidate should possess Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences. Freshers and experienced (0-3) candidates can apply for this position

Strong customer service focus
Good problem solving skills
Excellent communication skills
Ability to grow and work in a team

JOB DESCRIPTION:
Developing a deep knowledge of SumTotal’s range of enterprise products
Solve basic common user problems in real time, including software functionality problems and questions; data communication / networking troubleshooting; installation problems and questions; and OS and browser related issues
Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations
Escalate top priority, production-critical issues to the appropriate technical staff
Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
Resolve incidents in a timely manner as per SLA’s.
Provide guidance, assistance, and mentoring support to junior team members

QUALIFICATION CRITERIA

Experience             : 0-3 Years
Salary                      : Not specified
Job Location          : Hyderabad
Qualification           : BE/B.Tech, B.Sc, MCA

COMPANY DETAILS

Company Name      : Sum Total Systems
Company Address : NA
Company Profile    : SumTotal, LLC, recognized as a market leader by industry experts and analysts as the largest independent provider of integrated HR solutions, is committed to helping customers create great places to work. SumTotal is the only HR solution provider to deliver Talent Expansion™, a whole new approach to discovering, developing and unleashing hidden potential within our customers’ workforce. With over 45 million users, 17 million in the cloud, and over 3,500 customers worldwide, our people offer deep domain expertise for both complex global deployments, and help small, high-growth companies scale. Through SumTotal’s elixHR™ Platform, we offer pervasive access to talent applications, visibility across employee and business data and a seamless user experience. With SumTotal, talent is boundless.

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