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Snapdeal.Com Walk-In Any Graduate, Any Postgraduate freshers 2016 for Customer Service Executive at Gurgaon

Snapdeal.Com Walk-in interview for fresher’s on 1st June 2016 for Customer Service Executive at Gurgaon. Any Graduate, Any Postgraduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria.Snapdeal.Com Walk-In Any Graduate, Any Postgraduate freshers 2016 for Customer Service Executive at Gurgaon. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Snapdeal.Com.

Job Details:

Company Name: Snapdeal.Com
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Customer Service Executive
Experience: 0 – 3 yrs
Job Location: Gurgaon
Salary: NA
Total No of Vacancy: 10
Website: http://www.Snapdeal.Com

Job Description:

Roles and Responsibilities :-
Respond to a high volume of customer calls and emails in accordance with pre-established company guidelines and procedures
Enter all relevant information regarding customer inquiries into the respective tracking system
Accuracy in resolving customers concern and taking regular follow up
Achieve the desired targets is Solved%, Adherence, Quality Metric
Achieve the Customer Sat target on a daily basis

Candidate Profile:

Job Requirements :-
Knowledge, Skills, and Qualifications:
Graduate in any stream
Must have at least 1 year of customer service experience ; Prior experience in Social Media, servicing and interacting with customers via Facebook and Twitter is preferred
Must possess strong written & Oral communication skills in order to effectively communicate with customers of vast ages, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner
Must have general computer knowledge and the ability to type at least 35 words per minute with minimum 92% accuracy
Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Walk-In Venue Details:

Walk-In Date :- 1st June 2016
Walk-In Time :- 11 AM

Walk-In Address:- Okhla Phase III, Building No 237- Snapdeal, Near Govindpuri Metro Station.

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