Sheenlac Paints Ltd Hiring Any Graduate freshers 2016 for Customer Care Executive at Chennai

Any Graduate Fresher’s required for the position Customer Care Executive in Sheenlac Paints Ltd at Chennai. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Sheenlac Paints Ltd Hiring Any Graduate freshers 2016 for Customer Care Executive at Chennai. Candidates who have completed Any Graduate can apply for this job from Sheenlac Paints Ltd.

Job Details:

Company Name: Sheenlac Paints Ltd
Qualification: Any Graduate
Job Post Name: Customer Care Executive
Experience: 0 – 5 yrs
Job Location: Chennai
Salary: 1,00,000 – 1,50,000 P.A
Total No of Vacancy: NA

Job Description:

Answering calls politely and professionally to provide information about services and products.
Keeping records of customer interactions and different transactions, recording details of complaints, request, inquiries in the approved CRM (SPRO / TASK / CRM)
Processing or taking orders, fulfilment.
Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification, be the single point of contact for dealers / sku / so.
Performing the request process for clients without any errors.
Make remainder calls to clients, send follow-up remainders.
Always perform timely performance evaluations and initiate appropriate action if needed.
Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.
Getting feedback and Quality Assurance on identified or unidentified errors.
Keep records and reports on all Customer Service production, measurements and turnaround time taken.
Service customers by providing necessary product and service information while also resolving problems simultaneously.
Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
Help in opening customer accounts by recording or pulling out account information and also maintaining customer records by updating account information.
Letting the customer know he cause of the problem and resolving the same with adequate information and help.
Always choosing the best solution to solve a problem; rectifying, Modifying and also following up to ensure proper resolution.
Analysing customer needs and recommendation products based on those needs.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Sheenlac Paints is an Indian paint company headquartered in Chennai, India. It manufactures paints, thinner and wood polish products for decorative and industrial use. It is rated A4 by CRISIL. Sheenlac paints is listed 8th in the top paint companies in India.
Sheenlac group of companies also include Jenson and Nicholson (India) Ltd. It is a leading paint company in the country today, was established in the year 1922. It has a countrywide presence with 33 branches and stock points across the country and manufacturing plants at Naihati (near Calcutta), Sikandrabad (near Delhi) and Panvel (near Mumbai).

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