Sears IT & Management Walkin Freshers 2015 Batch – Any Graduate, Any Postgraduate on March 28 2015 at Pune

Sears IT & Management Services India Pvt. Ltd walkin Any Graduate, Any Postgraduate freshers 2015 on March 28 2015 for Associate/Senior Associate at Pune.  Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Sears IT & Management Services India Pvt. Ltd.

Job Details:

Company Name: Sears IT & Management Services India Pvt. Ltd
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Associate/Senior Associate
Experience: 0 – 4 yrs
Job Location: Pune
Salary: NA
Industry: BPO / Call Centre / ITES
Walkin Interview Date: 28th March 15
Walkin Time: 9.30 am to 12 pm.
Walkin Address:  EON Free Zone, Cluster D, Wing 2, 5 th Floor MIDC Kharadi Knowledge Park, Pune 411014

Job Description:

Walkin on 28th March 15 for Graduates/Undergraduates for Non voice-Chat and Email Support.

Eligibility Criteria:

  1. Prepares for customer inquiries by studying products and service catalog.
  2. Attracts customer by answering product and service related questions.
  3. Identifies customer needs and provides recommendation regarding services and products.
  4. Able to understand and respond back to customer inquiry, reviewing previous inquiries and responses.
  5. Gathering & researching information, verifying customer understanding on the information and answer accordingly.
  6. Provide support with issue resolution via chatemail.
  7. Able to sell and place customer orders in computer system
  8. Should be able to act as a mentor to the new associate who joined the company.
  9. Contributes to process improvements, Learning & development by giving inputs to the respective team.
  10. Access customers support needs and handle route accordingly.
  11. Use knowledge acquired during training and prior experience to resolve issues.
  12. Ensure proper escalation process is followed.
  13. Ensure adherence to process and policy while resolving the customer query.
  14. Candidate shall be responsible for all risk management and compliance activities as applicable to this functional role.
  15. Good listening and analytical skills. Ability to verbalize thoughts and should be a team player.
  16. Knowledge of US geography will be a plus.

Selection/Interview process:

  1. Aptitude Test
  2. Technical and HR Interview

Document Required (Original and Photocopies):

  1. SSC Marksheet
  2. HSC/Diploma Marksheet
  3. Graduation & Post Graduation all years’ mark sheets
  4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  5. 2 photographs
  6. Resume

Company Profile:

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with over 2,600 full-line and specialty retail stores in the United States and Canada and the home of SHOP YOUR WAY, a social shopping experience. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands’ End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection. We are the nation’s largest provider of home services, with more than 15 million service and installation calls made annually and have a long-established commitment to those who serve in the military through initiatives like the Heroes at Home program. We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2012 ENERGY STAR® ‘Corporate Commitment Award’ for Product Retailing and Energy Management and one of the Top 20 Best Places to Work for Recent Grads. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation.

Sears IT and Management Services (India) Pvt. Limited, also known as Sears Holdings India (SHI) provides corporate IT services to Sears Holdings Corporation (NASDAQ:SHLD) and its family of companies including Sears Roebuck and Co. and Kmart Corporation. SHI works as an extended arm to the core Information Technology (IT) team of SHC, located in the United States, in developing and maintaining mission-critical systems used by SHC subsidiaries. At SHI, our world-class professionals provide exemplary services to help SHC generate more value for its customers and shareholders. Established in December 2009, Sears Holding India is one of the fastest growing captives in India. Featured as one of the Golden Companies by Economic Times in 2011, SHI recently won the CSI Award for Excellence & Innovation in IT and IT Excellence and Innovation Award from Knowledge Resource Development & Welfare Group. SHI’s leadership was also recently applauded by the World HRD Congress and the MD, Alok Kumar won the Emerging Leader of the Year Award, and CPO, Santosh Panicker won the HR Leadership Award & the Chief Human Resource Officer Award. Its innovative talent management strategies own the organization an Award for Talent Management under the 7th Employer Branding Awards endorsed by World HRD Congress. The huge success of SHI fetched the 2013 Global Excellence in Outsourcing (GEO) Award for its parent company Sears Holdings Corporation.  A place abuzz with technological excellence, SHI today has a headcount of over 1200 associates. Read more about us on our site

Walkin Date and Time :

Walkin Interview Date: 28th March 15
Walkin Time: 9.30 am to 12 pm.
Walkin Address:  EON Free Zone, Cluster D, Wing 2, 5 th Floor MIDC Kharadi Knowledge Park, Pune 411014

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