Providing L1 infrastructure support for users Remotely. Handle issues related to Customer Technical issues ranging from PC Related problems to Application related issues.
Handle issues related to Windows O/S Clients.
Troubleshooting of Computer Hardware, Operating Systems, Networking issues
User management (Active Directory)
Monitoring and troubleshooting Server Backups.
Handling Outlook and Mailbox related issues.
Handel Drive space issues and monitor server performance.
Printer Issues, installing printers and troubleshooting.
Creating Distribution lists, Groups, troubleshoot Citrix issues and installing corporate applications on user desktop remotely
Willing to work in 24×7 rotational shifts.
Walk-in between 3:30pm to 9:30pm.
Desired Candidate Profile
0-2 years of experience on Voice process
Outstanding verbal and written communication skills
Ability to grasp concepts quickly.
Good understanding of Computers.
Knowledge on Networks/Windows server will have added advantage
Certification/Trained on any of these – MCSA, MCSE or MCITP preferred
Knowledge on Citrix will have added advantage
Must have experience in resolving user related issues
Knowledge on Network Printers/Scanners
Good knowledge on Microsoft Office
Experience : 0 to 2 yrs
Salary : Not specified
Job Location : Hyderabad / Secunderabad
Qualification : Any Graduate
Company Name : Redcentric Solutions Private Limited
Company Address : NA
Company Profile : Redcentric Solutions is an offshore support centre of Redcentric (http://www.redcentricplc.com). Redcentric is a leading provider of network based end to end managed services, technology and infrastructure solutions.
Walkin Date : 27th August to 29th August 2014
Time : 3:30pm to 9:30pm.
Walkin Address : #6-3-1192/1/1, 405 to 408, Block II, 4th Floor, White House, Kundan Bagh, Begumpet, HYDERABAD, Andhra Pradesh, India