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Red Hat hiring Associate Software Maintenance Engineer Role

Troubleshoot and resolve complex customer problems within core Linux development tools including C, C++, and Java (Hadoop) Record customer interactions including investigation, troubleshooting, and resolution of issues

Work closely with Red Hat’s production support engineers, technical account managers, and development engineering
Demonstrate considerable judgement in selecting methods and techniques
Manage workload to ensure all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Assist in patch development (simple cases) and write debug patches

Required skills
Ability to read and understand programming code
Ability to follow documented processes, including KCS and SBR
Good understanding of open source, GPL, Bugzilla, and upstream development
Ability to work closely with others, and share your opinions and ideas in a respectful manner
Capability to remain courteous and professional at all times
Ability to disseminate knowledge to junior members of the team
Proactive and passionate about your work

QUALIFICATION CRITERIA

Experience             : Freshers
Salary                      : Not specified
Job Location          : Across India
Qualification           : BE/B.Tech

COMPANY DETAILS

Company Name      : Red Hat Global Support Services
Company Address : NA
Company Profile    : The Red Hat Global Support Services team is seeking an Associate Software Maintenance Engineer. The Global Support Services organization is dedicated to resolving the issues of our enterprise customers quickly and effectively. In this role, you will provide high-level technical support and maintenance and maintain close working relationships with our customers’ top developers and architects. You’ll perform troubleshooting and debugging, and assist our frontline support engineers with the most complex and challenging issues. As a Software Maintenance Engineer, you will also analyze upstream development against current customer reported defects and develop patches to resolve the issues.

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