closepop
closepop

Randstad India Ltd hiring Service Desk Agent

The Service Desk Agent is responsible for the day to day customer service of the clients Service Team program. This role is responsible for all necessary processes and procedures, and to offer feedback and suggest improvement where applicable.

Of significant importance to this role is the ability to meet customer service requests and liaise with the customer through to satisfactory completion of their request.
In addition to this, this position requires an equally adept focus on client liaison, ensuring process compliance and escalating back to management should corrective steps need to be taken.
Agreed KPI metrics will be evaluated on an ongoing basis to ensure quality of service to the client.
The primary modes of work revolve around case handling using a web-based Case Management System and traditional email based communication between end users, Local IT support staff in each supported country and the Asset Management Team.
The Service Desk Agent will be responsible for following up with end-users and Local IT to ensure the case objectives have been met to a satisfactory level whilst maintaining high levels of service and ensuring SLAs are met.

QUALIFICATION CRITERIA

Experience             : 0 – 1 yrs
Salary                      : Not specified
Job Location          : Bangalore
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : Randstad India Limited
Company Address : NA
Company Profile    : NA

Click here to Apply
Similar Jobs
Indian Oil Corporation Limited
Union Public Service Commission
Shipping Corporation of India Limited
Cement Corporation of India Limited
HDFC LIFE
Oil and Natural Gas Corporation Limited
Indian Space Research Organisation
Syndicate Bank
Bharat Electronics Limited
India Post
Rail Vikas Nigam Limited
Bank Of Baroda
HLL life care Limited
Air India
Punjab National Bank
Staff Selection Commission
Indian Army
Life Insurance Corporation of India
Konkan Railway Corporation Limited
State Bank of India
Power Grid Corporation of India