The Service Desk Agent is responsible for the day to day customer service of the clients Service Team program. This role is responsible for all necessary processes and procedures, and to offer feedback and suggest improvement where applicable.
Of significant importance to this role is the ability to meet customer service requests and liaise with the customer through to satisfactory completion of their request.
In addition to this, this position requires an equally adept focus on client liaison, ensuring process compliance and escalating back to management should corrective steps need to be taken.
Agreed KPI metrics will be evaluated on an ongoing basis to ensure quality of service to the client.
The primary modes of work revolve around case handling using a web-based Case Management System and traditional email based communication between end users, Local IT support staff in each supported country and the Asset Management Team.
The Service Desk Agent will be responsible for following up with end-users and Local IT to ensure the case objectives have been met to a satisfactory level whilst maintaining high levels of service and ensuring SLAs are met.
Experience : 0 – 1 yrs
Salary : Not specified
Job Location : Bangalore
Qualification : Any Graduate
Company Name : Randstad India Limited
Company Address : NA
Company Profile : NA
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23-10-2016 , 24-10-2016