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Ramboll Hiring BE/B.Tech, Any Degree freshers 2015 for Technical Support Engineer at Gurgaon

BE/B.Tech, Any Degree Fresher’s required for the position Technical Support Engineer in Ramboll at Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Ramboll Hiring BE/B.Tech, Any Degree freshers 2015 for Technical Support Engineer at Gurgaon. Candidates who have completed BE/B.Tech, Any Degree can apply for this job from Ramboll.

Job Details:

Company Name: Ramboll
Qualification: BE/B.Tech, Any Degree
Job Post Name: Technical Support Engineer
Experience: Freshers
Job Location: Gurgaon
Salary: NA
Total No of Vacancy: NA
Website: http://www.ramboll.com/

Job Description:

Assists end-users with identifying, analyzing and escalating incidents within appropriate service standards.
Provide support on standard devices such as standard desktop, tablets, phones and other devices in Ramboll service catalogue.
Provide technical and functional support on Ramboll standard applications.

Responsibilities:

Act as SPOC (single point of contact).
Providing 1st Line technical Support, answering support queries via Phone, E-mails, online chat, or in person.
Track, monitor and report all the helpdesk incidents within the defined customer Service Level Agreement.
Log customer issues into ticket handling management system (ITSM system) according to procedures to ensure adequate and high quality data-logging.
Solve incidents and service request.

Candidate Profile:

Candidate should possess B.E/B.Tech graduation from any recognized university or institution
Candidate should possess team working capabilities

Technical skills:

Proficiency in the troubleshooting and resolution of user queries.
Broad knowledge on basic IT technologies/ tools/modules.
Independently complete tasks of medium complexity according to specifications and quality requirements within at least one key technology and related technologies, tools and modules.
Technology: Windows, MS Office, ADSL, network, Mobility, printing devices, Workday, Maconomy and other Rambøll standard applications and technolgies according to service catalog.
ITIL foundation.

Communication:

Communicate in a clear and polite manner.
Excellent communication skill by phone, written and in person.
Present issues and findings in a precise and well-articulated manner.
Ability to communicate verbally, adjust terminology to different parties.

English:

Confident in English, communicate fluently in both written and spoken English.
Speak coherently with fully appropriate language features.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Ramboll is a leading engineering, design and consultancy company founded in Denmark in 1945. We employ 12,500 experts and have a strong presence in the Nordics, North America, the UK, Continental Europe, Middle East and India, supplemented by a significant representation in Asia, Australia, South America and Sub-Saharan Africa. With almost 300 offices in 35 countries we emphasise local experience combined with a global knowledge-base. We constantly strive to achieve inspiring and exacting solutions that make a genuine difference to our customers, end-users and society as a whole. Ramboll works across the markets: Buildings, Transport, Environment, Energy, Oil & Gas and Management Consulting.

Last Date to Apply :- 01 October 2015

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