BBA, B Com, BA, MBA/PGDM Fresher’s required for the position Customer Service Representative in Quintiles at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Quintiles Hiring BBA, B Com, BA, MBA/PGDM freshers 2015 for Customer Service Representative at Bangalore. Candidates who have completed BBA, B Com, BA, MBA/PGDM can apply for this job from Quintiles.
Company Name: Quintiles
Qualification: BBA, B Com, BA, MBA/PGDM
Job Post Name: Customer Service Representative
Experience: 0 – 1 yrs
Job Location: Bangalore
Total No of Vacancy: NA
Input data into Human Resources databases to reflect employee actions according to standard operating procedures (SOPs), service level agreements and quality and timeliness standards; contact managers and human resources staff as necessary to request missing information and resolve invalid data issues.
Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR.
Conduct all activities according to Service Level Agreements (SLAs) related to hire administration including: employment letter/contract issue; PeopleSoft HR input; background screening activities; health-related screening as appropriate and administrative tracking and recording of related documentation including maintenance of employee files.
Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required.
File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
Handle complex requests and escalate to relevant parties according to procedural guidelines.
Share best practices with team members and management.
Develop and document suggestions for new and improved processes including ideas regarding automated tools and/or procedural policies.
Foster an environment of teamwork by assisting others in the team to ensure group meets all Service Level Agreements (SLA’s).
Participate in project activities as assigned by management.
All responsibilities are essential job functions unless noted as nonessential (N).
Knowledge of applicable company HR policies, administrative processes, systems and forms
Excellent customer service skills
Strong verbal and written communication skills
Strong detail orientation with ability to analyze data and information
Skill in use of applicable computer applications
Skill in accurate data entry. Keying ability of 60 words per minute or better.
Ability to identify process improvement opportunities and implement change smoothly
Ability to take direction within a team setting and complete team related work Ability to handle several projects simultaneously, eithier individually or in a team settin
Ability to work in a high pressure, volume related environment
Ability to establish and maintain effective working relationships with coworkers, managers and clients
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or educational equivalent with 0-1 years exp
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
Quintiles (NYSE: Q), a Fortune 500 company, is the world’s largest provider of biopharmaceutical development and commercial outsourcing services. With a network of more than 30,000 employees conducting business in approximately 100 countries, we helped develop or commercialize all of 2013’s top-100 best-selling drugs on the market. Quintiles applies the breadth and depth of our service offerings along with extensive therapeutic, scientific and analytics expertise to help our customers navigate an increasingly complex healthcare environment as they seek to improve efficiency and effectiveness in the delivery of better healthcare outcomes. To learn more about Quintiles, please visit www.quintiles.com.
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