To Attend maximum customers via call, chat, E-mail Support. Guide customers for doing certain procedures / steps for Quick Heal Products.
To understand & elicit customer’s issues / concern quickly and help towards resolution.
Liable to escalate unresolved queries to next level with relevant details to complete the Escalation matrix.
Responsible for Follow -up and feed Back of escalated issues.
Responsible for achieving Quarterly & Yearly Targets.
To educate customers about effective usage of Quick Heal Products.
Carry the right attitude towards every customer.
Should be alert to notify in case of critical issues and expedite in reporting to seniors.
To Adhere customer service standards / protocols.
Experience : 0 – 1 yrs
Salary : 1,50,000 – 2,00,000 PA
Job Location : Nasik
Qualification : BCA
Company Name : Quick Heal Technologies Pvt Ltd
Company Address : NA
Company Profile : Quick Heal Technologies Pvt Ltd is India”s leading anti-virus and Data Security Company. Quick Heal Technologies was established in the year 1993. Innovation and adoption of new technologies has led it to become a market leader. Specializing in Virus protection and data security, the company”s flagship product Quick Heal Â® with its powerful and exclusively designed Checkmark certified virus Engine, provides maximum protection and delivers comprehensive solution against viruses to its users spread across the globe.
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