To Attend maximum customers via call, chat, E-mail Support. Guide customers for doing certain procedures / steps for Quick Heal Products. To understand & elicit customer’s issues / concern quickly and help towards resolution.
- Liable to escalate unresolved queries to next level with relevant details to complete the Escalation matrix.
- Responsible for Follow -up and feed Back of escalated issues.
- Responsible for achieving Quarterly & Yearly Targets.
- To educate customers about effective usage of Quick Heal Products.
- Carry the right attitude towards every customer.
- Should be alert to notify in case of critical issues and expedite in reporting to seniors.
- To Adhere customer service standards / protocols.
Experience : 0 to 1 yrs
Salary : INR 1,50,000 – 2,00,000 PA
Job Location : Nasik
Qualification : BCA
Company Name : Quick Heal Technologies Pvt Ltd
Company Address : NA
Company Profile : Quick Heal Technologies was established in the year 1993. Innovation and adoption of new technologies has led it to become a market leader. Specializing in Virus protection and data security, the company”s flagship product Quick Heal ® with its powerful and exclusively designed Checkmark certified virus Engine, provides maximum protection and delivers comprehensive solution against viruses to its users spread across the globe.
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