PTC Software India Pvt. Ltd Hiring Any Graduate, Any Post Graduate freshers 2015 for Services Support Administrator at Gurgaon

Any Graduate, Any Post Graduate Fresher’s required for the position Services Support Administrator in PTC Software India Pvt. Ltd at Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.PTC Software India Pvt. Ltd Hiring Any Graduate, Any Post Graduate freshers 2015 for Services Support Administrator at Gurgaon. Candidates who have completed Any Graduate, Any Post Graduate can apply for this job from PTC Software India Pvt. Ltd.

Job Details:

Company Name: PTC Software India Pvt. Ltd
Qualification: Any Graduate, Any Post Graduate
Job Post Name: Services Support Administrator
Experience: 0 – 1 yrs
Job Location: Gurgaon
Salary: NA
Total No of Vacancy: 04

Job Description:

Associate Cloud Services Engineers (AMSEs) are the first line of contact for Cloud clients. They receive client issues via phone calls / emails and route them as necessary. They react to system alerts and resolve or escalate as necessary. They monitor jobs to ensure completion within Service Level Agreements (SLA) and handle client communications for system events.

CRM case routing
Respond to client calls
Initial triage
Severity management
Reactive / Proactive Job Monitoring / Control
Review and identify the alert
Follow Level 1 scripted workflows
Escalate to Level 2 as necessary
Client communications for system events / job statuses
Work in a 24×7 environment

Candidate Profile:

UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Bachelor’s degree
6 months of BPO-IT experience
Good working knowledge of MS Office
Ability to meet deadlines and work well under pressure.
Ability to logically prioritize tasks and schedule work accordingly.
Strong motivation to learn new technologies
Excellent written and spoken communication skills

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

At PTC, we specialize in Product Development & PLM, by providing comprehensive framework of technology and services that enable companies, their partners and customers to collaboratively conceptualize, design, build and manage products throughout their entire lifecycle. Leading edge products like Windchill & Pro/ENGINEER are a testimony to this.PTC is world’s largest Software company with a total commitment to product Development. PTC offers it’s more than 30,000 customers a level of personalized technical support, consulting and training services. Founded in 1985, PTC employs about 3,000 people in over 150 offices worldwide. The company is headquartered in Needham, Massachusetts, USA.PTC’s software center in India is continuing to grow and is providing opportunity to take up challenges in all areas and phases of software development. Selected individuals can look forward to an excellent culture of learning & growth opportunities.

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