PTC Software Hiring Any Graduate freshers 2015 for Technical Support at Pune

Any Graduate Fresher’s required for the position Technical Support in PTC Software at Pune. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. PTC Software Hiring Any Graduate freshers 2015 for Technical Support at Pune. Candidates who have completed Any Graduate can apply for this job from PTC Software India Pvt Ltd.

Job Details:

Company Name: PTC Software India Pvt Ltd
Qualification: Any Graduate
Job Post Name: Technical Support
Experience: 0 – 3 yrs
Job Location: Pune
Salary: 5,50,000 – 8,00,000 PA
Total No of Vacancy: NA

Job Description:

Handle individual accounts when a serious customer satisfaction issue has arisen.
This is typically the result of ongoing product, installation or other satisfaction Problems.
In these cases the TSE is expected to get the account satisfied in the most efficient manner possible and keep the relevant peers and management up to date throughout the process.
In some cases, these issues need to be handed off to a Tier 2 Technical Support Engineer.
Maintain in-house test environments for all products supported and key platforms.
Contribute to knowledge base and customer self-help content based on problem resolutions and workarounds for solved customer issues.
Participate in training sessions as made available to improve expertise for new product releases, new technologies and customer service skills.
Product training sessions will include various formats including public training classes, webinars, informal Q&A, technical conferences etc.
The TSE is expected to keep up to date on product documentation and technical white papers published by Support.

A desire to work directly with the customers and a strong commitment to customer satisfaction
Excellent written and oral communication skills in English Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and
doesnt stop at the first answers.

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs

Company Profile:

PTC, we specialize in Product Development & PLM, by providing comprehensive framework of technology and services that enable companies, their partners and customers to collaboratively conceptualize, design, build and manage products throughout their entire lifecycle. Leading edge products like Windchill & Pro/ENGINEER are a testimony to this.PTC is world’s largest Software company with a total commitment to product Development. PTC offers it’s more than 30,000 customers a level of personalized technical support, consulting and training services. Founded in 1985, PTC employs about 3,000 people in over 150 offices worldwide. The company is headquartered in Needham, Massachusetts, USA.PTC’s software center in India is continuing to grow and is providing opportunity to take up challenges in all areas and phases of software development. Selected individuals can look forward to an excellent culture of learning & growth opportunities.

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