Call logging with the OEMs, handling escalations and coordinating for the spare parts. Replacement with the OEMs as per the SLA. Attending the customer complaints and assign them to the right Engineers and update the same in the helpdesk tool.
Tracks the status of all installations and configurations.
Track the status of customer calls and update the database
Take Home: 8.3K
EXP: 0.6 +yrs
Female candidate preferred
Skills Required: Communication skill
having experience in working with Ms excel
Experience : 0 to 1 yrs
Salary : INR Less Than 50,000 – 1,00,000 PA
Job Location : Chennai
Qualification : Any Graduate
Company Name : PCS Technology Ltd.
Company Address : NA
Company Profile : Started in the year 1983, PCS Technology ( www.pcstech.com ) is a 80 million dollar company today. Headquartered in Mumbai, India, we have our presence in 22 offices across India and 5 offices across the globe. Armed with the know-how to improve business performance across organizational silos, business processes, technology platforms and a keen understanding of the client requirements, our solutions focus on delivering competitive business advantage and increased ROI for all our clients. We undertake Offshore Software Development and also do IT Staff Augmentation, to provide extended flexibility to our clients. We offer our range of products, solutions and services across the world through an International branch network in USA, Africa and UAE.
Walkin Date : 17 to 18th July 2014 (Sunday holiday)
Time : 10:00 am to 2.30 pm
Walkin Address : PCS Technology Ltd., #5/13, Saravanna Street, Behind Pondy Bazar, T.Nagar-17, Opp to Dr. Shivaji Ganeshan House Road.