Checking the quality of Calls of the agents. Checking on the quality of the E-mails. Transaction Quality Audit. Document and report the feedback
Identify and define specific training needs based on call monitoring and quality audit reports
Willing to Work in24*7 shifts
Financial: Deviation from planned expense.
Able to deliver results as per customer requirements
High customer satisfaction rating (CSS)
Process (Internal): Participate and implement defect prevention and software process improvement activities in the project.
Adherence and compliance to Project/organization processes and standards
Document technical learning from the project
Education Qualification (Mandatory) :Any Graduate/Post Graduate
Past Experience/Skills Required (Mandatory): 1 – 4 years of experience
Experience in quality auditing for Process Implementation
Excellent Verbal and written communication skills
Past Experience/Skills Required (Optional/ Preferable)
Knowledge of LEAN and Six Sigma concepts.
Freshers can apply for the job.
Experience : 0 to 2 yrs.
Salary : INR 1,00,000 – 2,50,000 P.A
Job Location : Gurgaon
Qualification : Any Graduate
Company Name : NIIT Ltd.
Company Address : NA
Company Profile : NIIT”s Enterprise Learning Solutions Business delivers innovative strategies that help clients accelerate business impact. Our clients count on our managed training, technology tools, learning delivery and custom content.
Walkin Date : 9th September to 13th September 2014
Time : 10:00 am to 01:00 pm
Walkin Address : A-24, Infocity Sector 34, Near Hero Honda Chowk, Gurgaon. (Huda City center nearest metro station) (No candidate will entertained after 01:00 pm)
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10-12-2016 , 11-12-2016