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NIIT Ltd Walkin For Quality Team Member (Backend) – September 09, 2014

Checking the quality of Calls of the agents. Checking on the quality of the E-mails. Transaction Quality Audit. Document and report the feedback

Identify and define specific training needs based on call monitoring and quality audit reports
Willing to Work in24*7 shifts
Financial: Deviation from planned expense.
Able to deliver results as per customer requirements
High customer satisfaction rating (CSS)
Process (Internal): Participate and implement defect prevention and software process improvement activities in the project.
Adherence and compliance to Project/organization processes and standards
Document technical learning from the project
Position Specifications
Education Qualification (Mandatory) :Any Graduate/Post Graduate
Past Experience/Skills Required (Mandatory): 1 – 4 years of experience
Experience in quality auditing for Process Implementation
Excellent Verbal and written communication skills
Past Experience/Skills Required (Optional/ Preferable)
Knowledge of LEAN and Six Sigma concepts.

Freshers can apply for the job.

QUALIFICATION CRITERIA

Experience             : 0 to 2 yrs.
Salary                      : INR 1,00,000 – 2,50,000 P.A
Job Location          : Gurgaon
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : NIIT Ltd.
Company Address : NA
Company Profile    : NIIT”s Enterprise Learning Solutions Business delivers innovative strategies that help clients accelerate business impact. Our clients count on our managed training, technology tools, learning delivery and custom content.

WALKIN DETAILS

Walkin Date            : 9th September to 13th September 2014
Time                        : 10:00 am to 01:00 pm

Walkin Address      : A-24, Infocity Sector 34, Near Hero Honda Chowk, Gurgaon. (Huda City center nearest metro station) (No candidate will entertained after 01:00 pm)

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